Description
In a world where network uptime is critical to business success, Extreme Networks delivers the ExtremeWorks Managed Services ResponsePLUS Extended Service. This comprehensive 1-year plan protects your investment and elevates reliability with 24/7 support, rapid on-site response, and proactive parts management. Designed for enterprises that cannot afford downtime, ResponsePLUS combines electronic and physical protection, advanced escalation paths, and a streamlined exchange and repair workflow to help you maintain peak performance across your network infrastructure.
- 24x7 access to expert engineering and technical support to minimize downtime and quickly restore services
- Next Business Day on-site response with advance parts replacement to speed repairs
- Exchange-based parts service and comprehensive protection for both electronic components and physical hardware
- 1-year service duration to provide predictable budgeting, consistent reliability, and long-term ROI
- On-site coverage with skilled technicians delivering hands-on maintenance and problem resolution
ResponsePLUS is crafted for mission-critical networks where every minute of downtime translates into lost productivity and revenue. The Extended Service leverages Extreme Networks’ seasoned engineers, proven escalation processes, and a robust parts logistics model to ensure rapid, reliable recovery from incidents. With on-site visits and exchange-ready parts, this service reduces latency between fault detection and repair, helping you keep your applications, services, and users connected. The combination of 24x7 monitoring, 24/7 support access, and Next Business Day response creates a strong safety net that aligns with enterprise IT objectives, governance standards, and service-level agreements.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS
- Service type: ResponsePLUS Extended Service
- Duration: 1 Year
- Coverage: 24x7x Next Business Day
- Response mode: On-site support with parts exchange
- Parts and electronics protection: Included (electronic and physical) to safeguard devices and data integrity
- Support access: 24/7 dedicated engineering and service desk
- Gold-standard reliability: Designed to maximize uptime and minimize business disruption
- Scope: Applies to compatible Extreme Networks devices and environments covered under the service contract
How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS
- Verify eligibility and enroll the device fleet under the ResponsePLUS Extended Service contract with Extreme Networks or your authorized channel partner.
- Gather device details such as model numbers, serial numbers, locations, and primary contact for service coordination.
- Create or access the Extreme Networks support portal and register the service entitlement to enable monitoring, alerts, and escalation pathways.
- Coordinate scheduling for on-site visits and ensure that site access, power, and network path requirements are prepared for the service engineer.
- Establish the parts replacement workflow, including recommended spare parts inventory and RMA procedures, to facilitate rapid exchanges during field incidents.
- Activate proactive monitoring configurations if available, and confirm notification preferences to receive critical alerts and advisories in real time.
- Test and validate after each on-site engagement to confirm restoration of service levels and document the resolution for future reference.
Frequently asked questions
- Q: What is Extreme Networks ResponsePLUS? A: ResponsePLUS is a 1-year extended managed services offering that provides 24/7 support, Next Business Day on-site response, exchange-based parts replacement, and both electronic and physical protection to maximize network uptime and reliability.
- Q: What does 24x7x Next Business Day mean? A: It means you have around-the-clock access to expert support, and when an issue requires on-site attention, a technician will arrive by the next business day after the service request is raised, with parts ready for exchange when needed.
- Q: What is included in the “Extended Service” for ResponsePLUS? A: The extended service includes on-site visits, parts exchange, electronic and physical protection, comprehensive engineering support, and a full 1-year coverage period designed to prevent downtime and improve uptime predictability.
- Q: Which devices are covered under ResponsePLUS? A: Coverage applies to Extreme Networks devices and environments outlined in the service contract. Eligibility and scope are defined at contract initiation and supported by the Extreme Networks service team.
- Q: How does the parts exchange work? A: When a component requires replacement, an advance parts replacement process is initiated. A replacement part is shipped or prepared for on-site installation, minimizing repair time and helping restore service quickly.
- Q: How do I get started? A: Work with Extreme Networks or your authorized partner to purchase the ResponsePLUS Extended Service, register the contract in the support portal, and schedule initial assessment and onboarding with a qualified engineer.
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