Description
Maximize network uptime and operational efficiency with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS — Extended Service. This comprehensive 1-year offering delivers around-the-clock support, rapid parts replacement, and on-site engineering to keep your critical infrastructure performing at peak levels. Designed for enterprises that cannot afford extended outages, ResponsePLUS combines proactive monitoring, rapid escalation, and hands-on hardware assistance to minimize downtime, boost productivity, and protect your IT investments. With a focus on reliability, scalability, and measurable outcomes, this service option provides the confidence you need to run demanding environments—from data centers to multi-site campuses.
- 24/7 coverage with Next Business Day parts replacement ensures rapid issue resolution and minimal disruption, even during peak operational periods.
- On-site service wherever you operate brings experienced Extreme Networks engineers to your location, accelerating fix times and reducing travel delays for critical outages.
- Electronic and Physical service options deliver a powerful blend of remote monitoring, proactive diagnostics, and hands-on hardware support to cover all facets of your network.
- Exchange and Parts service provides timely component replacement to maintain performance levels and protect against unforeseen hardware failures.
- 1-year service duration offers predictable budgeting, sustained productivity, and long-term protection for your networking investments.
Technical Details of ExtremeWorks Managed Services ResponsePLUS - Extended Service
- Service title: ExtremeWorks Managed Services ResponsePLUS - Extended Service
- Duration: 1 Year
- Coverage: 24 x 7 x Next Business Day
- Delivery location: On-site
- Exchange/Parts: Exchange - Parts
- Service subtype: Electronic and Physical
- Parts service characteristics: Advanced parts replacement and streamlined parts logistics for rapid restoration
- Purpose: Proactive support to maximize network uptime, reliability, and performance
- Eligibility: Enterprise-grade scope designed to cover a wide range of Extreme Networks devices and deployments
How to install ExtremeWorks Managed Services ResponsePLUS
- Initiate enrollment: Contact your Extreme Networks account team to initiate activation of the ResponsePLUS Extended Service and confirm coverage for your sites and devices.
- Provide site details: Share locations, contact points, and escalation pathways to enable precise scheduling of on-site visits and rapid response.
- Activate and onboard: Activate the service in your account and complete onboarding tasks, including linkage to your network management tools and monitoring portals.
- Define expectations: Establish service-level objectives, escalation priorities, and communication preferences so response times align with business needs.
- Validate readiness: Conduct a service readiness review, verify access to portals, and review reporting, invoicing, and renewal options to ensure a smooth ongoing experience.
Frequently asked questions
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What is ExtremeWorks ResponsePLUS — Extended Service?
ResponsePLUS — Extended Service is a 1-year managed service from Extreme Networks that provides 24/7 support with next-business-day parts replacement and on-site engineering. It combines electronic (remote monitoring and software-related support) and physical (hands-on hardware repair or replacement) services to maintain network availability and performance.
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What does 24x7 x Next Business Day mean?
24x7 means round-the-clock access to support resources, while Next Business Day parts replacement ensures that replacement components arrive and are installed within the next business day after a fault is reported, helping you recover quickly from outages.
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Is on-site service available at all locations?
On-site service is available at the locations supported by Extreme Networks for this tier of coverage. Travel time and regional availability may apply, and coordinated scheduling will be provided during onboarding.
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What does 'Electronic and Physical' service include?
Electronic service covers remote diagnostics, monitoring, software updates, and virtual issue resolution. Physical service covers on-site hardware troubleshooting, component replacement, and hands-on repair when needed.
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How long is the service term?
The standard term is 1 year from activation, with renewal options to extend coverage and maintain continuity of support.
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What should I expect during onboarding?
Onboarding includes enrollment, site and device inventory, access provisioning for monitoring tools, definition of SLAs and escalation paths, and a kick-off review to ensure clear expectations and a smooth transition into ongoing support.
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Can this service be customized for a multi-site deployment?
Yes. ResponsePLUS is designed to support enterprise-scale deployments with configurable site-level coverage, tailored escalation, and centralized reporting to align with complex IT architectures.
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