Description
Discover the unparalleled efficiency and reliability of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan, valid for one year, is meticulously designed to enhance your network management experience, ensuring that your network runs smoothly and securely while you focus on your core business objectives. With an array of robust features and benefits, this service guarantees that your network remains responsive, efficient, and secure.
- Continuous Proactive Monitoring: Enjoy 24/7 remote network monitoring that detects potential issues before they escalate, ensuring your operations run without interruption.
- Incident and Problem Management: Our dedicated technical support team promptly addresses any incidents, minimizing downtime and keeping your productivity at its peak.
- Advanced Parts Replacement: Benefit from our swift 4-hour advance parts replacement service, ensuring quick repairs and minimal impact on your network.
- Comprehensive Software Updates: Stay ahead of the curve with regular operational software updates and upgrades, providing the latest features and security patches.
- Dedicated Account Management: Each customer receives personalized service through a dedicated managed services account manager, ensuring tailored support that meets your specific needs.
Technical Details of Product
- Service Duration: 1 Year
- Response Time: 4-Hour Advance Parts Replacement
- Service Coverage: Proactive network monitoring, incident management, configuration management, and software updates
- Access: Extreme Networks Managed Services Gateway for real-time network health and performance tracking
- Email Support: Included for quick resolution of issues
How to Install
To take advantage of the ExtremeWorks Managed Services ResponsePLUS, follow these easy steps:
- Purchase the ExtremeWorks Managed Services ResponsePLUS plan tailored for your network.
- Upon purchase, a designated managed services account manager will be assigned to you to oversee your service.
- Schedule your initial review session to discuss your network requirements and expectations with your account manager.
- Gain access to the Extreme Networks Managed Services Gateway, allowing for real-time network monitoring and management.
- Stay updated with regular software updates and enhancements conducted by our expert technical support team.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses continuous proactive monitoring, incident management, advanced parts replacement, software updates, and dedicated account management.
- How quickly can I expect parts replacement? Our service guarantees a 4-hour advance parts replacement for timely repairs, ensuring minimal disruption to your networking operations.
- Is there a dedicated support team? Yes, you will have direct access to a dedicated technical support team as well as a managed services account manager for personalized assistance.
- Can I access real-time network performance data? Absolutely! The Extreme Networks Managed Services Gateway provides real-time access to your network's health, performance, and security insights.
- What happens if I encounter a problem? Our email support service is included to quickly resolve any issues, ensuring that you receive timely assistance when needed.
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