Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses that prioritize the reliability and efficiency of their network systems. Designed to provide dedicated support and maintenance, this extended service offers peace of mind for organizations that depend on their infrastructure to operate smoothly and effectively. With a focus on maximizing productivity and minimizing downtime, ResponsePLUS is your go-to choice for a year of professional service that ensures your equipment runs optimally.
- Comprehensive Service Coverage: The ResponsePLUS service offers extensive support that includes parts replacement, ensuring you can effectively manage any mishaps that may occur with your network components.
- Convenient Service Depot Access: Enjoy the benefits of a dedicated service depot location that ensures your service requests can be handled quickly and efficiently, enhancing operational continuity.
- Hands-On Physical Service: Through a hands-on approach to resolving issues, the physical service sub-type increases productivity levels, making sure your projects are completed in a timely manner.
- Advanced Parts Replacement: With a remarkable 4-hour advanced parts replacement service response time, you achieve enhanced operational reliability, ensuring your network remains functional with minimal interruption.
- One Year of Enhanced Support: This 1-year service duration guarantees maximum efficiency and precise results, allowing you to concentrate on your core business activities without the burden of network maintenance concerns.
Technical Details
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Features: Parts Replacement, Service Depot Access
- Response Time: 4 Hours for Advanced Parts Replacement
- Physical Service Sub-Type: Enhanced Productivity
How to Install
To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service and receive confirmation of your order.
- Contact the Extreme Networks support team to initiate service setup.
- Provide necessary details regarding your existing systems and network infrastructure.
- Schedule an on-site evaluation if required to tailor the service to your specific needs.
- Start utilizing the service and reach out to support whenever you require assistance or parts replacement.
Frequently Asked Questions
- What does the service cover? This service covers parts replacement, technical support, and access to a service depot for convenient handling of any issues.
- What is the response time for parts replacement? The advanced parts replacement service is designed to provide a response time of 4 hours.
- Is there a limit to the number of service requests I can make? No, as long as you are within the service duration of 1 year, you can request services as needed.
- Can I renew the service after the first year? Yes, you can discuss renewal options with Extreme Networks prior to the expiration of your service.
- How do I contact support? You can contact the Extreme Networks support team via phone or through their website for immediate assistance.
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