Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for uninterrupted network management. Tailored for businesses that prioritize reliability and proactive support, this extended service provides exceptional features to keep your network secure and operational. With one year of dedicated support, you can experience peace of mind knowing that your network infrastructure is expertly managed.
- Continuous Proactive Monitoring: Enjoy round-the-clock remote network monitoring that identifies potential issues before they disrupt your business operations.
- Incident and Problem Management: Address network incidents promptly with expert problem management services that provide timely resolutions to any issues.
- Proactive Change and Configuration Management: Benefit from regular updates and configuration management to keep your systems up-to-date, enhancing the overall network performance.
- Real-time Access to Network Health: Utilize the Extreme Networks Managed Services Gateway for instant insights into network health, performance metrics, and security vulnerabilities.
- Dedicated Account Management: Gain peace of mind with a designated managed services account manager who ensures personalized support and scheduled review sessions to track performance and progress.
Technical Details of the Product
- Duration: 1 Year
- Service Level: ResponsePLUS - Advanced Hardware Replacement (AHR)
- Support: Email Support included
- Response Time: 4 Hour Advance Parts Replacement
- Service Features: Operational software updates, upgrades, and a service depot offering fast, reliable, and cost-effective response.
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS, follow these steps:
- Purchase the service through an authorized Extreme Networks distributor or directly from their website.
- After completing your purchase, you will receive a confirmation email with details regarding your service activation.
- Contact your designated account manager to schedule an initial setup meeting to discuss your network’s specific needs.
- Access the Managed Services Gateway using the credentials provided in your confirmation email.
- Follow the setup guide provided by your account manager to integrate the gateway with your existing network infrastructure.
- Perform an initial health check with your account manager to ensure everything is functioning optimally.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS? ResponsePLUS covers proactive monitoring, incident management, change and configuration management, software updates, and advanced parts replacement for your network components as defined in the service agreement.
- What is the response time for parts replacement? The service provides a 4-hour advance parts replacement response time, ensuring that your network issues are resolved quickly and efficiently.
- How will I access the Managed Services Gateway? You will receive credentials and access instructions via email upon service activation. Your dedicated account manager will guide you through the setup process.
- Is technical support available outside of regular business hours? Yes, our monitoring and incident management services operate 24/7, ensuring that your network is always monitored and issues are addressed promptly regardless of the time.
- Can I renew the service after one year? Absolutely! You can renew your service annually, and our account manager will reach out to you before the service expiration to discuss renewal options.
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