Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Ew Responsepls 4hr Ahr 17402t

Extreme NetworksSKU: 7175342

Price:
Sale price$1,683.99

Description

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premier solution tailored for businesses that demand high reliability and performance from their network infrastructure. This extended service is designed to provide continuous network monitoring and proactive incident management, ensuring that your operational efficiency is never compromised. With a robust suite of features, this service not only safeguards your investment but also propels your business towards seamless operations.

  • Continuous Proactive Monitoring: Benefit from round-the-clock remote network monitoring that identifies potential issues before they escalate into critical problems, thus maintaining business continuity and minimizing downtime.
  • Incident and Problem Management: Our dedicated support team effectively manages incidents, ensuring swift resolution of network issues, reducing disruption, and enhancing operational efficiency.
  • Proactive Change Management: Adapt to your evolving network needs with preventive change and configuration management that helps maintain optimal performance at all times.
  • Advanced Parts Replacement: In the event of hardware failure, rely on our 4-Hour Advance Parts Replacement service, guaranteeing minimal disruption to your business operations.
  • Operational Software Updates: Keep your systems secure and efficient with regular software enhancements and upgrades, ensuring your network runs smoothly.

Technical Details of Product

  • Service Type: Managed Services
  • Service Duration: 1 Year
  • Service Level: ResponsePLUS
  • Support: 24/7 Email Support
  • Parts Replacement: 4 Hour Advance Response Time

How to Install

  1. Contact your Extreme Networks representative to discuss your network requirements and purchase the service.
  2. A designated Managed Services Account Manager will be assigned to you to understand your infrastructure better.
  3. Set up an initial review session to establish baseline network performance metrics and discuss your unique needs.
  4. Once the service is activated, our team will begin the proactive monitoring of your network.
  5. Regularly participate in scheduled review sessions to discuss network health and performance reports.

Frequently Asked Questions

  • What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous proactive monitoring, incident and problem management, configuration management, software updates, and advanced parts replacement among others.
  • How quickly can I expect parts replacement? With the 4-Hour Advance Parts Replacement service, you can expect a replacement part to be shipped within 4 hours of the request being made.
  • Is there technical support available? Yes, our team provides 24/7 email support to promptly resolve your network issues.
  • How do I access the Managed Services Gateway? Upon signing up for the service, you will receive credentials to access the Managed Services Gateway for real-time insights into your network's health and performance.
  • What happens if a network issue is detected? Our proactive monitoring system will alert your designated account manager, who will guide you through the necessary troubleshooting steps to swiftly resolve the issue.

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