Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS – an essential solution for organizations seeking a robust and proactive network management approach. This extended service plan is designed to protect your network investments and ensure your business operates seamlessly without interruptions. With a commitment to reliability and efficiency, ResponsePLUS provides you with peace of mind, allowing you to focus on your core operations while we take care of your network needs.
Key Features of Extreme Networks ExtremeWorks Managed Services ResponsePLUS
- Proactive Monitoring and Support: Benefit from continuous proactive remote network monitoring that swiftly identifies and resolves potential issues before they escalate into costly disruptions.
- Comprehensive Incident Management: Take advantage of expert incident and problem management services that streamline troubleshooting, enabling quick resolutions to any network complications.
- Configuration Management: Receive proactive change and configuration management support, ensuring your network is always updated and optimized to meet your evolving business needs.
- Real-Time Network Access: Gain access to the Extreme Networks Managed Services Gateway for monitoring network health, performance, and security concerns in real-time.
- Advanced Parts Replacement: Experience a convenient 4-hour advance parts replacement service that maximizes efficiency and minimizes downtime in the event of hardware failures.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Included Services: Proactive monitoring, incident management, configuration management, operational software updates, and advanced parts replacement.
- Access: Extreme Networks Managed Services Gateway for real-time insights
- Account Management: Designated managed services account manager with scheduled review sessions
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process:
- Contact your Extreme Networks representative to purchase the service plan.
- Upon purchase, you will be assigned a dedicated Managed Services Account Manager.
- Your account manager will guide you through the onboarding process, including setting up the Managed Services Gateway.
- Ensure your network devices are configured to allow remote monitoring by the Extreme Networks support team.
- Enjoy uninterrupted support and proactive management for the duration of your 1-year service plan.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS service? The service includes proactive remote network monitoring, incident and problem management, configuration management, operational software updates, and advanced parts replacement.
- How quickly can I expect a response for parts replacement? Our advanced parts replacement service guarantees a response time of 4 hours, ensuring minimal downtime for your network.
- Will I receive regular updates on my network health? Yes, you will have access to the Extreme Networks Managed Services Gateway where you can monitor real-time network health and performance reports.
- Is there a designated contact for support? Yes, a dedicated Managed Services Account Manager will be assigned to your account for personalized support and scheduled review sessions.
- Can I extend my service beyond the initial 1-year period? Absolutely! You can renew or extend your service plan prior to the expiration of your current plan by contacting your Extreme Networks representative.
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