Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Ew Responspls 4hronsite-16509

Extreme NetworksSKU: 7177620

Price:
Sale price$2,289.78

Description

Protect your network investment with Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an extended service designed to maximize uptime and deliver rapid on-site support. This 1-year program delivers a proactive, high-availability solution with four-hour advance parts replacement, on-site exchanges, and comprehensive coverage that keeps critical network infrastructure running smoothly. Engineered for mid-to-large deployments, ResponsePLUS combines physical service with efficient parts logistics to minimize downtime and sustain your business performance.

  • 4 Hour Advance Parts Replacement: When issues arise, you get a fast, dependable response with on-site parts delivered and installed to restore service quickly, reducing downtime and disruption.
  • On-site Service and Exchange Coverage: Aimed at mission-critical environments, the plan provides on-site support, ready-for-exchange service options, and seamless handling of hardware exchanges to maintain peak network performance.
  • 1-Year Extended Service: A full-year coverage period from activation ensures long-term reliability, predictable budgeting, and sustained productivity without unexpected service gaps.
  • Physical and Electronic Protection: The program safeguards both the physical hardware and associated electronic components, ensuring comprehensive protection for your Extreme Networks deployment.
  • Designed for Usability and Efficiency: Clear service sub-types and structured parts service characteristics help IT teams plan, manage, and execute maintenance with maximum efficiency and minimal surprises.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service – 1 Year (SKU 16509)

Service type: ExtremeWorks Managed Services, ResponsePLUS Extended Service. Coverage includes on-site support with exchange options and parts provisioning. Response time: 4-hour on-site arrival with advance parts replacement. Service duration: 12 months from activation. Service subtype: Physical service with integrated parts logistics and electronic protection. This extended service is designed to minimize downtime, protect critical assets, and deliver timely results through a structured escalation and repair process. SKU reference: 16509.

Key benefits include guaranteed on-site response, access to replacement parts, and a streamlined process for incident resolution. By combining hardware support with on-site personnel and rapid parts replacement, Extreme Networks helps ensure that critical network services remain available, even in demanding environments. The extended nature of the program allows organizations to forecast maintenance needs, allocate budget effectively, and reduce the risk of costly outages caused by component failures. Consumers can expect clear service levels, defined remediation paths, and accountable support from Extreme Networks’ experienced engineering teams.

how to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a service contract rather than a traditional software or hardware install. The onboarding process centers on activating the extended service to your Extreme Networks account and scheduling on-site support as needed. Typical steps include:

  • Activate the ResponsePLUS Extended Service in your Extreme Networks customer portal or via your account manager. Confirm the 1-year coverage start date and the assets included under the contract.
  • Verify eligibility and prepare asset information to facilitate rapid parts provisioning and on-site visits. Collect serial numbers, location details, and any known issue descriptions.
  • Schedule the initial on-site visit if a proactive check or remediation is anticipated. Use the 4-hour response window to plan downtime windows and minimize business impact.
  • On-site engineer arrives with the necessary replacement parts to perform the required maintenance or exchange, completing the service with documented verification of repair and functionality.
  • Receive post-service confirmation and documentation, including incident details, parts used, hours billed, and any follow-up actions required to maintain optimal performance.

Note: Because ResponsePLUS is a managed services offering, there is no traditional software installation. It is a service activation and scheduling process that ensures rapid on-site response, efficient parts logistics, and a defined remediation path for your Extreme Networks deployment.

Frequently asked questions

  • Q: What does the ResponsePLUS Extended Service cover?
  • A: It provides on-site support, exchange options, and parts replacement for a 1-year period, with a 4-hour on-site response time to minimize downtime and keep critical services online.
  • Q: How long is the coverage period?
  • A: The service lasts for 12 months from activation, providing predictable support and continuity for your network environment.
  • Q: What is included in the parts replacement aspect?
  • A: The program includes advance parts replacement to enable rapid remediation. Parts are delivered and installed during on-site visits, helping restore services quickly and reduce downtime.
  • Q: Is this service applicable to both physical hardware and electronic components?
  • A: Yes, the ExtenderWorks ResponsePLUS Extended Service is designed to protect both physical hardware and associated electronic components to ensure a reliable, fully functional network.
  • Q: How do I get started with installation or activation?
  • A: Activation occurs through the Extreme Networks customer portal or your account manager. After activation, you can schedule on-site visits and coordinate parts delivery to align with your maintenance windows.

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