Description
Protecting your network infrastructure with confidence is the core benefit of Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This extended service delivers comprehensive, around-the-clock support designed to minimize downtime and maximize productivity across your environment. With a full year of service, guaranteed 24/7 access and a rapid 4-hour on-site response, you gain proactive fault resolution, strategic maintenance, and scalable support that aligns with your business priorities. ResponsePLUS is built to offer peace of mind by combining fast on-site intervention with reliable parts replacement, ensuring critical components are restored quickly and correctly. Whether you’re running a multi-site enterprise or a single-campus network, this extended service helps you sustain performance, protect investments, and keep end users and applications up and running.
- 24x7 support with 4-hour on-site response: Receive nonstop access to Extreme Networks’ expert engineers, with a guaranteed four-hour arrival window for onsite diagnostics, repair, or parts exchange. This rapid response reduces network downtime and helps you maintain service levels during peak business hours and off-peak times alike.
- Extended 1-year service duration: A full year of continuous, proactive assistance supports budgeting, capacity planning, and long-term reliability. The extended term ensures ongoing optimization, timely maintenance, and consistent performance across your network lifecycle.
- Parts replacement and advance exchange service: The plan includes parts replacement to address unexpected failures promptly. Advance parts availability decreases repair times by providing spare components before issues escalate, keeping mission-critical paths online and stable.
- Electronic and Physical service subtype for versatility: A hybrid service approach combines electronic support, remote diagnostics, and physical, on-site interventions. This blend maximizes usability and efficiency across a broad range of Extreme Networks devices and configurations.
- On-site service location for reliability and productivity: On-site assistance ensures direct access to hardware in your environment, enabling technicians to verify proper operation, perform hands-on maintenance, and validate connectivity in real-world conditions.
Technical Details of ExtremeWorks Managed Services ResponsePLUS
- Service Type: Managed Services
- Coverage: 24x7 monitoring and technical support with 4-hour on-site response
- Response Time: 4 hours on-site
- Service Duration: 1 Year
- On-site Location: Yes
- Parts Coverage: Exchange-ready parts included
- Service Subtype: Electronic and Physical
- Delivery Model: On-site field support and remote assistance
How to install ExtremeWorks Managed Services ResponsePLUS
- Contact your Extreme Networks account representative or authorized partner to initiate enrollment in ResponsePLUS Extended Service. Provide your organization name, site locations, and a current inventory of network devices that will be covered under the program.
- Confirm eligibility and finalize the 1-year term, ensuring you understand the 24x7 coverage and 4-hour on-site response commitments. Align the service with your procurement cycles and budgeting requirements.
- Schedule onboarding and designate the primary points of contact for escalation. Gather device serial numbers, rack locations, and power and environmental details to expedite dispatch and service delivery.
- Configure monitoring profiles and alert escalation rules so that critical events trigger immediate dispatch of the on-site team when necessary. Establish remote support access to enable rapid diagnostics.
- Review parts replacement processes and exchange procedures. Ensure clear documentation for warranty and non-warranty components and confirm logistics for spare parts to optimize field operations.
Frequently asked questions
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Q: What is included in ExtremeWorks ResponsePLUS?
A: ResponsePLUS provides 24x7 technical support with a guaranteed 4-hour on-site response, 1 year of service, and parts exchange capability. The service combines electronic and physical support to address issues promptly and keep your network functioning at an optimal level.
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Q: How quickly can I expect on-site assistance?
A: A technician will arrive on-site within 4 hours of a dispatched request, ensuring rapid fault isolation, repair, or component exchange to minimize downtime.
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Q: Does this service cover hardware parts?
A: Yes. The plan includes exchange-ready parts and advance replacement capabilities to shorten repair times and keep critical services online.
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Q: What is the duration of the service?
A: The service is valid for 1 year from the start date of the contract, providing ongoing support and predictable maintenance across the contract term.
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Q: How do I activate and manage the service?
A: Activation typically involves coordinating with your Extreme Networks account representative, providing device inventory and site details, and configuring monitoring and escalation procedures. Regular review meetings help ensure the service aligns with evolving network needs.
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