Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate partner in maintaining a robust and efficient network infrastructure. This exceptional extended service plan is designed for businesses that require constant reliability and swift resolution to network issues. With a promise of 24/7 coverage and a rapid 4-hour on-site response time, ResponsePLUS offers remarkable support that keeps your operations running smoothly, effectively protecting your investment.
- Comprehensive 24/7 Support: The ExtremeWorks ResponsePLUS guarantees expert assistance around the clock, significantly reducing downtime and boosting your operational efficiency.
- Rapid On-Site Response: Benefit from a guaranteed 4-hour on-site response time, ensuring that technical issues are resolved swiftly, allowing your network to function without interruption.
- Parts Replacement Service: This service includes a dedicated parts replacement feature designed to tackle any unexpected malfunctions, providing peace of mind and ensuring operational continuity.
- Electronic and Physical Support: ResponsePLUS caters to both electronic and physical service needs, making it a versatile and user-friendly choice for diverse operational scenarios.
- One-Year Coverage: Enjoy a complete year of protection for your network infrastructure, guaranteeing maximum service efficiency and precise results.
Technical Details of Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Coverage: 24 x 7 x 4 Hour On-site Support
- Service Sub-Type: Electronic and Physical
- Parts Exchange: Included in the service package
- Response Time: 4 Hours Advance Parts Replacement
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps for seamless integration:
- Contact your Extreme Networks representative to initiate the service agreement.
- Provide details about your current network setup for optimal service customization.
- Receive confirmation and instructions regarding service activation.
- Once activated, maintain open communication with the support team for any immediate assistance required.
- Review the service guidelines and keep your contact information updated with the service provider for timely responses.
Frequently Asked Questions
- What is included in the ExtremeWorks ResponsePLUS service? The service includes 24/7 support, on-site assistance within 4 hours, parts replacement, and coverage for both electronic and physical service needs.
- How does the parts replacement service work? In the event of a malfunction or damage, parts will be replaced quickly to minimize downtime. The service ensures that necessary components are on hand or replaced promptly.
- Is there a limit to the number of service requests I can make? There is no limit to the number of service requests; however, the terms of the service should be reviewed for specifics regarding misuse or extended service beyond normal parameters.
- How do I contact customer support? Customer support can be reached 24/7 through phone or email, with details provided upon activation of the service.
- What happens after my one-year service period? You will receive a notification before the expiration of the service. Renewal options will be provided to ensure continued support.
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