Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year, the ultimate support solution tailored for businesses aiming to maintain their network systems with utmost efficiency. This premium service package is designed not only to enhance the performance of your hardware but also to prevent unexpected downtimes, letting you concentrate on your core business functions. With a robust suite of support services, including 24/7 on-site assistance, this offering is ideal for organizations that require reliable and quick IT service management.
- 24/7 On-Site Support: Benefit from round-the-clock access to professional support, minimizing disruptions to your operations and ensuring that issues are resolved swiftly.
- 4 Hour Advanced Parts Replacement: Experience peace of mind with our rapid parts replacement service. Any necessary components will be delivered to your location within just four hours, ensuring continuity in your services.
- Comprehensive Electronic and Physical Service: Our extensive service covers both electronic and physical aspects of your network, guaranteeing reliability and maximum productivity across all systems.
- Predictable Total Cost of Ownership: With a fixed service duration of one year, you can forecast your maintenance expenses accurately, enabling better financial planning and management.
- Enhanced Usability and Efficiency: With parts replacement services tailored for dependable efficiency, you can be assured that your systems will operate at optimal performance levels.
Technical Details of Product
- Product Type: Managed Services
- Service Duration: 1 Year
- Support Type: 24 x 7 x 4 Hour On-site Support
- Parts Replacement: Electronic and Physical
- Service Model: ResponsePLUS
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS can be initiated by contacting your dedicated support representative. They will guide you through the initial setup process, ensuring that your systems are registered for the service. Once activated, you can seamlessly access all the benefits of the service, including on-site support and parts replacement, as per your needs.
Frequently Asked Questions
- What does the ResponsePLUS service include? ResponsePLUS service includes 24/7 on-site support, advanced parts replacement within four hours, and both electronic and physical service coverage for your network systems.
- How quickly can I expect service after I report an issue? The service guarantees a four-hour response time for parts replacement, ensuring minimal downtime.
- Is this service plan suitable for small businesses? Yes, this service is designed to cater to organizations of all sizes, providing essential support and maintenance that can be easily scaled according to your specific needs.
- Can I renew the service after the first year? Absolutely! You can renew the service once the initial one-year term is complete to continue enjoying uninterrupted support.
- What should I do if I encounter a problem outside of business hours? With our 24/7 support, you can reach out anytime, and our team will be ready to assist you with any urgent issues.
Customer reviews
Showing - Of Reviews