Description
Experience enterprise-grade reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service. This 1-year on-site support solution is designed to keep your network operating at peak efficiency by delivering trusted engineering expertise, rapid fault isolation, and a proactive approach to incident resolution. With ResponsePLUS Extended Service, your team gains access to certified Extreme Networks professionals who diagnose, troubleshoot, and resolve issues on-site, minimizing downtime and maximizing productivity. The service combines fast exchanges, advance parts availability, and a structured support model to help your organization stay focused on core business goals.
- On-site engineering with rapid fault isolation: certified Extreme Networks technicians visit your site to quickly diagnose, troubleshoot, and resolve issues, reducing disruption and keeping uptime at the forefront of operations.
- Comprehensive parts replacement coverage: supports both physical components and firmware updates, ensuring essential hardware and software remain up-to-date and reliable.
- Exchange-based service for accelerated restoration: when a faulty module or component is identified, an efficient exchange process restores service with minimal wait time and downtime.
- Next Business Day advance parts replacement: guaranteed next-business-day response with fast access to spare parts, so critical services resume quickly and predictably.
- 1-year coverage for predictable planning: extended duration supports ongoing productivity, scalable support as your network evolves, and consistent performance without surprise costs.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Ew Responspls Nbdonsite-16503
- Service name: ExtremeWorks Managed Services ResponsePLUS - Extended Service
- Coverage: On-site support, Exchange, Parts replacement (Physical and Electronic)
- Duration: 1 Year
- Response time: Next Business Day
- Service subtype: Physical service with on-site engagement
- Key benefits: Reduced downtime, enhanced reliability, streamlined fault resolution
- Delivery model: On-site engineer dispatch paired with parts access to expedite restoration
- Ideal for: Businesses requiring reliable, timely incident response and proactive maintenance
How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year
Confirm eligibility and activate the service through your Extreme Networks account or authorized reseller to initiate coverage for your environment. Provide site details, asset information, and any relevant maintenance records to ensure a smooth on-site scheduling process and accurate parts readiness. Schedule the on-site service window with Extreme Networks or your designated service partner to align with your operational needs and downtime constraints, enabling a seamless transition into enhanced proactive support.
Frequently asked questions
- What is ExtremeWorks Managed Services ResponsePLUS - Extended Service? It is a 1-year on-site support program that provides certified Extreme Networks engineers, rapid fault isolation, exchange-based restoration, and advance parts replacement to minimize downtime and improve network reliability.
- What does the coverage include? Coverage includes on-site support, exchange of faulty components, and replacement of physical and electronic parts, along with support for firmware updates as part of the service.
- How long does the service last? The service is valid for 1 year from activation, offering predictable planning and ongoing protection as your network evolves.
- What is the response time? The service guarantees Next Business Day response, enabling rapid incident acknowledgment and progression toward restoration.
- How do I activate or enroll? Activation is completed through your Extreme Networks account or an authorized reseller. You will need to provide site details, asset information, and relevant maintenance records to ensure successful scheduling and parts readiness.
- Who is the service intended for? Businesses that require reliable, timely incident response, proactive maintenance, and continuous uptime for critical network infrastructure.
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