Extreme Networks Extremeworks Managed Services Responseplus Extended Service 1 Year Ew Responspls Nbdonsite 16505

Extreme NetworksSKU: 7180030

Price:
Sale price$1,689.55

Description

Experience unparalleled network reliability with Extreme Networks' Extremeworks Managed Services ResponsePLUS Extended Service. This 1-year on-site support plan delivers proactive maintenance, fast parts replacement, and transparent budgeting to keep critical infrastructure online and performing at peak levels. With Next Business Day on-site responses, authorized parts replacement, and electronic service tracking, you can minimize downtime, reduce operational risk, and align IT costs with your business strategy. This service is engineered for organizations that depend on robust connectivity and minimal disruptions, offering hands-on engineering that diagnoses, replaces, and validates hardware in real time while maintaining precise records of every service interaction.

  • On-site support with Next Business Day response — Extreme Networks engineers are dispatched to your site with the right components and expertise to diagnose, replace, and validate hardware quickly, dramatically reducing downtime and preserving business continuity.
  • Advance parts replacement with authentic components — The program emphasizes high-quality, genuine Extreme Networks parts to ensure compatibility, reliability, and sustained performance across your environment, minimizing surprises and service interruptions.
  • Extended 1-year coverage for long-term protection — A full year of service helps smooth maintenance costs, protect device lifecycles, and preserve the value of your IT investment with predictable annual budgeting.
  • Electronic service tracking for clarity and speed — The electronic service subtype streamlines issue categorization, prioritization, routing, and reporting, delivering faster triage, clearer status updates, and precise accountability.
  • Designed for mission-critical networks — Built for organizations that depend on robust connectivity, ResponsePLUS minimizes downtime, supports continuous operations, and frees IT teams to focus on strategic initiatives rather than reactive repairs.

Technical Details of Extreme Networks Extremeworks Managed Services Responseplus Extended Service 1 Year Ew Responspls Nbdonsite 16505

  • Service Type: ResponsePLUS Extended Service with On-site Exchange Parts.
  • Coverage Length: 1 year.
  • On-site Response Time: Next Business Day.
  • Parts Replacement: Advance Parts Replacement using authentic Extreme Networks components.
  • Service Tracking: Electronic service tracking for issue management, escalation, and accountability.
  • Intended Audience: Organizations requiring robust uptime, predictable budgeting, and proactive hardware maintenance.

How to install Extreme Networks Extremeworks Managed Services ResponsePLUS Extended Service 1 Year Ew Responspls Nbdonsite 16505

  • 1. Confirm eligibility and purchase — Validate your organization’s eligibility for the ResponsePLUS Extended Service and complete the purchase or activation through your Extreme Networks representative or partner.
  • 2. Gather asset and contact information — Compile a current inventory of monitored devices, serial numbers, and site locations, along with primary and backup IT contacts and escalation paths.
  • 3. Initiate service enrollment — Activate the 1-year extended service, linking your assets to the service contract and designating service delivery locations for on-site visits.
  • 4. Provide access and collaboration details — Share necessary access to devices, monitoring tools, and support portals required for rapid triage, escalation, and parts replacement.
  • 5. Schedule onboarding — Coordinate with Extreme Networks to establish the onboarding timeline, define Next Business Day visit windows, and confirm escalation procedures.
  • 6. Activate monitoring and verification — Enable proactive monitoring where applicable, verify ticket routing, and run a test scenario to ensure that escalation and on-site processes function smoothly.

Frequently asked questions

  • Q: What is ResponsePLUS Extended Service? A: It is an on-site, extended-service program from Extreme Networks that provides Next Business Day support, advanced parts replacement, and electronic service tracking for a full year to keep critical networking gear online and well-maintained.
  • Q: What does Next Business Day on-site mean? A: If a hardware issue is detected, Extreme Networks commits to an on-site visit by the next business day to diagnose, replace parts, and validate the repair, helping to minimize downtime.
  • Q: Are authentic parts guaranteed with this service? A: Yes. The program emphasizes replacement with authentic Extreme Networks components to ensure compatibility, reliability, and optimal performance across your network.
  • Q: How does electronic service tracking benefit my IT operations? A: Electronic tracking improves visibility into ticket status, prioritization, routing, and accountability, enabling faster triage, better escalation paths, and comprehensive reporting for continual improvement.
  • Q: Is this service suitable for all sizes of organizations? A: While ideal for enterprises that rely on high availability, ResponsePLUS Extended Service can benefit mid-market and larger organizations seeking predictable maintenance costs and reduced risk of downtime.

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