Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential extended service plan designed to deliver comprehensive support for your network infrastructure. This service provides businesses with peace of mind, ensuring operational excellence and seamless connectivity year-round. The ResponsePLUS plan focuses on minimizing downtime and maximizing reliability, making it an invaluable resource for organizations that depend on efficient network functionality.
- On-Site Support: With the ResponsePLUS plan, you are guaranteed on-site support that addresses any network issues quickly and efficiently, limiting downtime and maintaining productivity in your organization.
- Next Business Day Parts Replacement: Experience minimal interruptions with the advanced parts replacement service, ensuring that any necessary components are delivered to your location the next business day for swift issue resolution.
- Physical and Electronic Service: The service encompasses both physical and electronic support, offering a holistic approach to maintenance and problem-solving, so expert assistance is available whenever you need it.
- One Year of Service: Enjoy a full year of reliable service that ensures your network remains operational and efficient without the stress of unexpected costs or interruptions.
- Enhanced Efficiency and Usability: The characteristics of the parts service are designed to improve usability, ensuring that your network operates at peak performance levels, which enhances productivity across all business functions.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Service Features: On-site support, advance parts replacement, physical and electronic service
- Response Time: Next Business Day
- Service Category: Extended Service
- Parts Replacement: Available for enhanced reliability
- Service Coverage: Physical support and electronic troubleshooting
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a simple and straightforward process:
- Contact your Extreme Networks representative to activate your service plan.
- Schedule an on-site assessment to identify specific network needs and requirements.
- Once the service is activated, a dedicated support team will be assigned to your account.
- Implement any necessary hardware or software updates as guided by your support team.
- Enjoy access to expert support and rapid parts replacement throughout the service duration.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The ResponsePLUS service includes on-site support, next business day advance parts replacement, and both physical and electronic service types to ensure your network runs efficiently.
- How quickly can I expect parts replacement? With the next business day parts replacement service, you can expect replacement components to be delivered to your site within one business day of reporting an issue.
- Is there a limit to the number of service calls I can make? There are no limits to service calls made under the ResponsePLUS service; however, excessive calls that are deemed non-essential may be reviewed by your support team.
- How do I contact support? Support can be contacted through your dedicated support representative or the Extreme Networks customer service portal for assistance with any issues or queries.
- Can I renew my service after one year? Yes, you can renew your ExtremeWorks Managed Services ResponsePLUS plan at the end of the one-year period to continue receiving uninterrupted support.
Customer reviews
Showing - Of Reviews