Description
Introducing Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service, a comprehensive 12-month support program designed to keep complex networks operational, secure, and continually optimized. This Extended Service builds on Extreme’s proven proactive monitoring, rapid incident response, and proactive change management to help you prevent disruptions before they affect your business. With ResponsePLUS, you gain constant visibility into your network through real-time health checks, automated software updates, and hands-on guidance from a dedicated Managed Services team. The program is purpose-built to align with your IT goals, reduce mean time to repair, and extend the life of your network infrastructure with predictable costs and measurable outcomes.
- Proactive remote network monitoring and incident management: Continuous oversight detects anomalies, alerts your team, and escalates issues before they impact users, helping you stay ahead of potential outages.
- Proactive change and configuration management: Standardized change processes help minimize risk during updates, patches, and policy changes, ensuring consistent network behavior across devices and sites.
- Operational software updates and upgrades: Timely software updates keep your network secure, compatible, and aligned with the latest features and performance improvements.
- Advanced parts replacement and reliable escalation: 4-hour advance parts replacement reduces downtime while maintaining high service levels and rapid restoration of critical services.
- Extreme Networks Managed Services Gateway access: Real-time network health, performance, security dashboards, saved configurations, inventory database, and standardized reports at your fingertips, enabling data-driven decisions and clear governance.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS (Extended Service, 1 Year)
Technical specifications for this service are not provided in the current product data. This section is designed to be populated with official specifications from the ec.synnex.com catalog using the product UPC or SKU as reference. When those identifiers are available, you can expect details such as service duration, covered products, response times, scope of monitoring, supported environments, and included support channels to be documented here. In the meantime, you can rely on the key features described above to understand the value and capabilities of the ResponsePLUS Extended Service.
How to install ExtremeWorks Managed Services ResponsePLUS
- Confirm eligibility and scope: Review your contract to confirm that the 1-year ResponsePLUS coverage applies to your environment and the specific devices or product families included under the service.
- Access the Managed Services Gateway: Your account will be provisioned with access to the Extreme Networks Managed Services Gateway, which provides real-time health, security, and performance dashboards.
- Assign a designated Managed Services Account Manager: A named account manager will be assigned to your organization to coordinate onboarding, ongoing reviews, and escalation paths.
- Onboard and baseline your network: The MSP team will establish baseline performance metrics, inventory, configurations, and security policies, then configure monitoring and alerting thresholds tailored to your environment.
- Schedule onboarding and ongoing review sessions: Plan regular check-ins, including performance reviews, risk assessments, and proactive recommendations to keep the network optimized.
Frequently asked questions
- What is ExtremeWorks Managed Services ResponsePLUS? It is a 1-year extended service offering that provides proactive remote network monitoring, incident and problem management, proactive change and configuration management, software updates, and advanced parts replacement, all supported by a dedicated account manager and access to the Managed Services Gateway for real-time insights.
- What does 4-hour advance parts replacement mean? In the event of a hardware failure on covered products, technicians and parts are dispatched to restore service within four hours of the initial alert, minimizing downtime and maintaining service levels for critical workloads.
- Are software updates included? Yes. The service includes operational software updates and upgrades to keep devices current with security patches, feature enhancements, and compatibility improvements.
- How do I access the Managed Services Gateway? After onboarding, you’ll receive credentials to the Gateway, which provides real-time health dashboards, security status, saved configurations, an inventory database, and standardized reports for governance and planning.
- Will I have a dedicated point of contact? Absolutely. A managed services account manager will be assigned to your account, and scheduled review sessions will be held to align service delivery with your business goals and evolving network needs.
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