Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls 4hr Ahr 16561

Extreme NetworksSKU: 7175186

Price:
Sale price$1,271.80

Description

Experience uninterrupted network operations with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS Extended Service. This 1-year AHR-enabled program delivers continuous proactive remote monitoring, rapid incident and problem management, proactive change and configuration management, and timely software updates, plus advanced parts replacement. With the Managed Services Gateway, you gain real-time visibility into network health, performance and security, along with a saved configurations archive, an inventory database, and standardized network reports. A dedicated managed services account manager guides onboarding, regular reviews, and ongoing optimization, so potential issues are identified and resolved before they disrupt your business. This service is designed to provide peace of mind and reliable outcomes for complex, mission-critical networks.

  • Proactive remote network monitoring and alerting around the clock to detect issues before they impact operations.
  • Comprehensive incident and problem management to shorten root-cause analysis and accelerate resolution.
  • Proactive change and configuration management, including operational software updates and upgrades to keep devices current and compliant.
  • Advanced parts replacement with 4-hour response through depot-based logistics for maximum reliability and uptime.
  • Centralized visibility via the Extreme Networks Managed Services Gateway, offering real-time health and security insights, saved configurations, an inventory database, standardized reports, and a dedicated MSP account manager with scheduled review sessions, plus inclusive email support.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service - 1 Year - 4HR AHR (SKU 16561)

  • SKU: 16561
  • Service Type: ExtremeWorks Managed Services ResponsePLUS – Advanced Hardware Replacement (AHR) Extended
  • Coverage: 4 Hour - Advance Parts Replacement
  • Duration: 1 Year
  • Inclusions: Remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, email support, Managed Services Gateway access, saved configurations, inventory database, standardized reports, and a dedicated MSP account manager with scheduled review sessions
  • Support Model: Depot-based parts service for fast, reliable response and easier operation
  • Onboarding & Access: Real-time visibility into network health and performance via the Managed Services Gateway

how to install ExtremeWorks Managed Services ResponsePLUS Extended Service

  • Contact your Extreme Networks sales or support representative to confirm eligibility and initiate the service enrollment for ResponsePLUS Extended (AHR) 1-Year coverage.
  • Assign a dedicated Managed Services Account Manager and schedule an onboarding session to align service expectations, reporting needs, and escalation procedures.
  • Activate and configure the Managed Services Gateway, establish secure access, and integrate the gateway with your current network elements to enable real-time monitoring and health checks.
  • Import your device inventory into the system, define monitoring thresholds, alert contacts, and preferred reporting formats to tailor visibility to your environment.
  • Kick off proactive monitoring, establish review cadence (e.g., quarterly or semi-annual), and begin ongoing optimization of configurations and software updates.

Frequently asked questions

  • What is included in the ExtremeWorks ResponsePLUS - AHR Extended service?

    ResponsePLUS - AHR Extended includes continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement with 4-hour response. It also provides access to the Managed Services Gateway with real-time network health data, an inventory database, standardized reports, and a dedicated MSP account manager with scheduled review sessions. Email support is included.

  • How fast is the 4-hour parts replacement service?

    The 4-hour Advanced Parts Replacement (AHR) means parts are dispatched with a target response within four hours of a covered incident, subject to depot logistics and service level agreements. This aims to minimize downtime and restore function quickly.

  • What visibility does the Managed Services Gateway provide?

    The Gateway offers real-time health, performance, and security insights, saved device configurations, an inventory database, and standardized reports to help you monitor and manage the network proactively from a central console.

  • How long does the service last and can it be renewed?

    The service is provided for a 1-year term. Renewal options are available through Extreme Networks, enabling continued proactive management, monitoring, and rapid parts replacement for ongoing reliability.

  • Is email support included?

    Yes. Email support is included as part of the ResponsePLUS Extended service to assist with inquiries, issue resolution, and guidance as part of the proactive management approach.


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