Description
Experience proactive network care with Extreme Networks' ExtremeWorks Managed Services ResponsePLUS - AHR. This extended service delivers continuous remote monitoring, incident and problem management, proactive change and configuration management, and seamless software updates across your Covered Products. Paired with real-time visibility through the Extreme Networks Managed Services Gateway, a dedicated account manager, and scheduled reviews, ResponsePLUS is designed to identify and resolve potential issues before they disrupt your business, delivering a predictable total cost of ownership and enhanced uptime.
- Proactive remote network monitoring and incident management: The service continuously watches your network, detects anomalies in real time, and initiates proactive remediation to minimize downtime, with escalation to expert technicians as needed. This approach helps prevent incidents from becoming business disruptions and keeps critical services online.
- Proactive change and configuration management: Maintains standardized configurations and controlled change processes to optimize performance, compliance, and security across all Covered Products, reducing risk from misconfigurations and drift.
- Advanced parts replacement and rapid response: 4-hour advance parts replacement ensures hardware issues are resolved quickly, minimizing downtime and preserving service levels for mission-critical infrastructure.
- Extreme Networks Managed Services Gateway: Provides real-time network health, performance, security insights, saved configurations, an inventory database, and standardized network reports, delivering clear visibility and data-driven decision support.
- Dedicated MSP account manager and regular reviews: A single point of contact guides onboarding, ongoing support, and quarterly or biannual review sessions to align the service with evolving business needs.
Technical Details of ExtremeWorks Managed Services ResponsePLUS
- Service duration: 1 year
- Response time: 4-hour advance parts replacement
- Coverage: Remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement for Covered Products
- Includes: Extreme Networks Managed Services Gateway with real-time health, performance, security visibility, saved configurations, an inventory database, and standardized network reports
- Account management: Designated Managed Services account manager with scheduled review sessions
- Cost model: Predictable total cost of ownership (TCO) with a defined annual service commitment
How to install ExtremeWorks Managed Services ResponsePLUS
Note: This is a managed service onboarding process rather than traditional on-site installation. Use the steps below to activate and configure your service for optimal results.
- Step 1: Onboard the service through the Extreme Networks MSP onboarding portal and confirm your 1-year contract; reference SKU 16567 if applicable.
- Step 2: Deploy and connect the Extreme Networks Managed Services Gateway (hardware or virtual) to your network to enable real-time visibility and health checks.
- Step 3: Provide access to your network devices inventory and configuration baselines to establish monitoring and reporting baselines.
- Step 4: Configure alert thresholds, escalation paths, and notification preferences to ensure critical events trigger appropriate actions.
- Step 5: Schedule the initial review with your assigned Managed Services account manager and validate performance baselines after onboarding.
Frequently Asked Questions
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Q: What is ExtremeWorks Managed Services ResponsePLUS - AHR?
A: It is a comprehensive managed service offering that provides proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, and advanced parts replacement for Extreme Networks equipment, along with access to the Managed Services Gateway and a dedicated account manager. -
Q: What does the 4-hour advance parts replacement mean?
A: In the event of a hardware failure on a Covered Product, Extreme Networks aims to replace the faulty part within four hours to minimize downtime, subject to service terms and regional constraints. -
Q: How long does the service last?
A: The standard Extended Service is 1 year from activation, with renewal options available to continue coverage. -
Q: What is included in the Managed Services Gateway?
A: The gateway provides real-time network health, performance, and security visibility, saved configurations, an inventory database, and standardized reports to help you manage and optimize your network. -
Q: How do I get started?
A: Contact your Extreme Networks account representative to activate the service, access the MSP portal, and begin onboarding through the Managed Services Gateway.
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