Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for maintaining an efficient and high-performing network. This one-year extended service plan is tailored to provide you with exceptional support, continuous monitoring, and immediate technical assistance, ensuring that your network remains operational with minimal downtime. Experience the peace of mind that comes with professional management of your network infrastructure.
- Proactive Network Monitoring: Continuous remote monitoring identifies potential issues before they escalate, allowing you to maintain seamless network performance.
- Dedicated Account Management: Enjoy personalized service with a designated account manager who will regularly review your network's health and performance.
- Comprehensive Incident Management: Access efficient incident management services that ensure quick resolution of technical issues, enhancing your network reliability.
- Advanced Parts Replacement: Benefit from a 4-hour advance parts replacement service, minimizing downtime and ensuring your operations remain efficient.
- Real-Time Analytics: Utilize the Extreme Networks Managed Services Gateway for immediate insights into your network's health, performance, and security.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Support Features: Email support, proactive change management, and operational software updates
- Response Time: 4-hour advance parts replacement
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process that involves the following steps:
- Purchase the service plan through your preferred vendor.
- Upon registration, you will be assigned a dedicated account manager.
- Configure the Managed Services Gateway to begin monitoring your network's health.
- Schedule your initial review sessions with your account manager to discuss your network needs.
- Utilize the support features available, including email support and proactive monitoring.
Frequently Asked Questions
- What is the Extreme Networks Managed Services ResponsePLUS? It is an extended service plan that provides continuous network monitoring, incident management, and technical support for a year.
- How does proactive monitoring work? The service continuously tracks network performance and security, alerting you to potential issues before they impact business operations.
- What is included in the account management service? A dedicated account manager will oversee your account, assist in network reviews, and provide tailored recommendations to optimize performance.
- What is the response time for parts replacement? The service includes a 4-hour advance parts replacement response time, ensuring minimal disruption to your operations.
- Can I access real-time data about my network? Yes, the Extreme Networks Managed Services Gateway provides real-time access to network health, performance metrics, and security status.
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