Description
Elevate your network reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive 1-year offering combines proactive remote monitoring, expert incident and problem management, and proactive configuration control to prevent disruptions before they impact your business. Designed for enterprises that rely on consistent uptime, ResponsePLUS delivers rapid, reliable support and a streamlined management experience, giving you the confidence to focus on core operations while your network runs smoothly.
With ResponsePLUS, you receive ongoing operational software updates and upgrades, advanced parts replacement, and real-time visibility into network health and security. A dedicated managed services account manager is assigned to your account, and scheduled review sessions ensure alignment with your goals. The service includes access to the Extreme Networks Managed Services Gateway for live health metrics, performance data, security insights, saved configurations, an inventory database, and standardized network reports. This integrated approach helps identify potentially critical situations early, enabling proactive actions that minimize downtime and maximize network productivity.
- Proactive remote monitoring and incident/problem management: Continuous oversight of your network with quick detection, diagnosis, and resolution of issues to keep operations running without interruption.
- 4-hour advance parts replacement and fast service response: A guaranteed four-hour response for hardware parts replacement to restore services quickly and reduce downtime.
- Proactive change and configuration management: Structured planning and execution of configuration changes, reducing risk and ensuring consistency across devices and sites.
- Operational software updates and upgrades: Regular firmware and software updates to keep devices secure, compatible, and performing at peak levels.
- Real-time visibility via Managed Services Gateway: Real-time access to network health, performance, security issues, saved configurations, an inventory database, and standardized reports for informed decision-making.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Ew Responsepls 4hr Ahr 17403
- Service duration: 1 year of comprehensive managed services coverage.
- Response time for parts replacement: 4-hour advance parts replacement service response time to minimize downtime.
- Monitoring scope: Continuous proactive remote network monitoring, along with incident and problem management.
- Configuration management: Proactive change and configuration management to reduce risk and improve network stability.
- Software updates: Ongoing operational software updates and upgrades for covered products.
- Parts coverage: Advanced parts replacement for Covered Products as defined by the service terms.
- Managed Services Gateway: Real-time access to health, performance, security, saved configurations, and an inventory database with standardized reports.
- Account management: A designated managed services account manager with scheduled review sessions.
- Preventive focus: Designed to identify potentially critical network situations and take actions before they become business disruptions.
- Support channels: Includes email support to help manage any mishaps quickly and efficiently.
How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS
- Step 1 — Confirm eligibility and purchase: Validate your organization’s eligibility for ResponsePLUS and complete the 1-year service enrollment.
- Step 2 — Access credentials: Receive secure access details and the Managed Services Gateway URL from Extreme Networks.
- Step 3 — Initial setup: Log in, verify network inventory, saved configurations, and establish a baseline health profile.
- Step 4 — Assign account manager: A dedicated managed services account manager is assigned; schedule a kickoff and review cadence.
- Step 5 — Enable monitoring and reporting: Activate continuous remote monitoring, alerts, and standard network reports through the gateway.
- Step 6 — Ongoing service delivery: Begin proactive management, software updates, and 4-hour parts replacement as needed; conduct periodic reviews per the schedule.
Frequently asked questions
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Q: What exactly is included in ResponsePLUS - AHR?
A: ResponsePLUS - AHR includes proactive remote network monitoring, incident and problem management, proactive change/configuration management, operational software updates and upgrades, advanced parts replacement for covered products, access to the Managed Services Gateway, and a dedicated account manager with scheduled reviews. -
Q: What does the 4-hour parts replacement guarantee cover?
A: The 4-hour advance parts replacement service guarantees that replacement parts are provided within four hours of issue detection to restore service quickly and maintain productivity. -
Q: How can I access real-time network insights?
A: Through the Managed Services Gateway, you get real-time health, performance, and security insights, saved configurations, an inventory database, and standardized network reports all in one portal. -
Q: Do I receive ongoing support beyond monitoring?
A: Yes. The service includes email support, an assigned account manager, and scheduled review sessions to ensure continuous alignment and accountability. -
Q: Can the service be renewed after one year?
A: Renewal options are available to extend coverage; contact your Extreme Networks representative to discuss terms and pricing.
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