Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls 4hr Ahr 39035

Experience unmatched network resilience with ExtremeWorks Managed Services ResponsePLUS — Extended Service. Designed for organizations that rely on continuous, high-performing Extreme Networks environments, this 1-year program delivers proactive remote monitoring, incident and problem management, and proactive change and configuration management, backed by regular operational software updates and upgrades and advanced parts replacement. The service is built to anticipate potential problems before they disrupt your business, providing a steadier, more secure network experience and your team with a trusted partner that scales with your needs. With ResponsePLUS, you gain access to a comprehensive set of tools and services that reduce downtime, boost productivity, and simplify network operations across your organization.

• Proactive remote network monitoring and incident management: Constant visibility into network health means suspicious activity or performance degradation is detected early. The service actively monitors devices, events, and configurations to identify issues before they affect end users, enabling rapid diagnosis and targeted remediation by expert engineers.
• Proactive change and configuration management with software updates: Stay current and secure with controlled updates and configuration management that minimizes risk and downtime. The program includes planned, tested software upgrades and change control processes to ensure stability as networks evolve.
• Advanced parts replacement and reliable response: The 4-hour advance parts replacement capability ensures critical components are delivered and installed quickly, reducing mean time to repair and keeping mission-critical devices online when they matter most.
• Managed Services Gateway for real-time insights: Real-time access to network health, performance, security issues, saved configurations, and a comprehensive inventory database. Customizable, standardized reports empower IT leadership with a clear view of operations and risk levels.
• Dedicated account management and scheduled review sessions: A named Managed Services account manager guides your onboarding, ongoing optimization, and quarterly or periodic reviews, ensuring your service aligns with business goals and IT priorities while delivering peace of mind.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service type: Extended Service (AHR offerings) designed to provide continuous proactive support for covered Extreme Networks products.
• Duration: 1 year of service to ensure ongoing efficiency, consistent results, and durable protection for your network environment.
• Response time for parts replacement: 4 hours with advance parts replacement to accelerate resolution and minimize downtime on critical components.
• Coverage model: Includes covered products as defined by the service terms, with proactive monitoring, incident and problem management, and configuration management.
• Support channels: Email support for dependable efficiency and timely communication, complemented by depot services for fast, cost-effective response and reliability.
• Parts and service characteristics: Advanced parts replacement and reliable service-backbone designed to maximize productivity and operator confidence.
• Tools and access: Extreme Networks Managed Services Gateway provides real-time visibility into network health, security issues, saved configurations, and standardized reports.
• Account management: A dedicated Managed Services account manager oversees your engagement, with scheduled review sessions to assess performance and alignment with business goals.
• Purpose and outcome: The program is engineered to detect potentially critical network situations early and take preventive actions, reducing risk of business disruption and improving service continuity.

How to Install ExtremeWorks Managed Services ResponsePLUS

Onboarding to ExtremeWorks ResponsePLUS is designed to be straightforward while maximizing early value. This is a managed service, so “installation” focuses on provisioning, integration, and governance rather than traditional software deployment. The steps below outline a streamlined onboarding path that ensures rapid activation and measurable outcomes.

• Confirm eligibility and finalize service purchase: Work with your sales or account team to confirm product eligibility for ResponsePLUS Extended Service and complete the enrollment for the 1-year contract.
• Onboarding planning with the dedicated account manager: You’ll be assigned a named Managed Services account manager who coordinates the onboarding plan, timelines, and objectives aligned to your business priorities.
• Provide essential asset and topology details: Supply a current inventory of Extreme Networks devices, locations, and network topology so the MSP can configure monitoring, alerts, and reporting to match your environment.
• Provision the Managed Services Gateway: The MSP deploys and configures the Real-Time Gateway to enable health and security visibility, saved configurations, and standardized reports accessible to the appropriate stakeholders.
• Define monitoring, alerting, and escalation policies: Establish which metrics trigger alerts, who receives notifications, and escalation paths so issues are routed to the right engineers quickly.
• Enable proactive change and configuration management plans: Outline change windows, approval processes, and testing protocols to ensure smooth software updates and configuration changes with minimal risk.
• Kickoff review and validation: The account manager schedules a kickoff session to review the initial dashboards, reporting formats, and expected outcomes, ensuring everyone is aligned on success metrics.

Frequently Asked Questions

• What is included in ExtremeWorks Managed Services ResponsePLUS — Extended Service? This offering provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operating software updates and upgrades, advanced parts replacement, and access to the Managed Services Gateway. It’s designed to identify and mitigate potential network disruptions before they impact business operations, with a dedicated account manager and regular review sessions to ensure continuous alignment with IT goals.
• What does the 4-hour advanced parts replacement mean for my network? In the event of a covered component failure, parts can be shipped and installed within four hours after the issue is confirmed, minimizing downtime for critical equipment and improving overall reliability of your Extreme Networks deployment.
• Which devices or products are covered under this service? Coverage applies to “Covered Products” as defined in the service terms. The exact list is defined in your contract, and the MSP will help you understand which devices, modules, or software components are included under ResponsePLUS.
• How do I access network health data and reports? The Extreme Networks Managed Services Gateway provides real-time visibility, performance data, security insights, saved configurations, and an inventory database. You can rely on standardized network reports to track trends, compliance, and operational health.
• Who will manage my account and how often will I review performance? You will be assigned a dedicated Managed Services account manager who conducts scheduled review sessions, typically on a quarterly cadence, to assess performance, discuss improvements, and align service delivery with business priorities.