Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed for businesses that demand exceptional technical support and operational reliability. This extended service package ensures your network runs without a hitch, providing you with peace of mind through 24/7 support and rapid response times. Perfect for enterprises needing dependable IT services, this offering combines both electronic and physical service types to guarantee performance and reliability.
- Comprehensive 24/7 Support: Enjoy around-the-clock assistance to quickly resolve technical issues. Our dedicated support team is always available to ensure your systems remain operational.
- Rapid Response Time: Benefit from a guaranteed 4-hour advance parts replacement service, minimizing downtime and maintaining business continuity. Our prompt service ensures you receive the support you need, when you need it.
- Service Depot Accessibility: Access our service depot for a fast, reliable, and cost-effective response to all your technical needs. This approach guarantees a smooth and efficient process for resolving issues.
- Parts Replacement Included: This service package includes parts replacement to swiftly address hardware failures. Enjoy the convenience of having essential components readily available for quick swaps.
- 1-Year Service Duration: With a full year of coverage, you can trust in your IT infrastructure's reliability and performance. This extended service ensures maximum dependability and accurate results throughout its duration.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Response Time: 4 Hours for advance parts replacement
- Service Depot: Available for rapid service and support
- Parts Replacement: Included for both electronic and physical components
How to Install
To install your Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Purchase the Service: Add the service to your cart and complete the purchase process.
- Receive Confirmation: You will receive an email confirmation with your service details and activation instructions.
- Contact Support: If you have any questions regarding your service, reach out to our support team via phone or email.
- Prepare Your Equipment: Ensure your network equipment is ready for service. This may include checking for any existing issues that need to be addressed.
- Schedule Service: Coordinate with our technical support team to schedule any necessary installations or parts replacements.
- Enjoy Peace of Mind: Rest easy knowing you have reliable support at your fingertips for the next year!
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes 24/7 technical support, 4-hour advance parts replacement, and access to our service depot for efficient issue resolution.
- How quickly can I expect my issues to be resolved? With our 4-hour response time for parts replacement, you can expect swift resolution of hardware-related issues, minimizing potential downtime.
- Is the service limited to electronic components? No, the service encompasses both electronic and physical components, ensuring a comprehensive support experience for your network.
- Can I renew my service after the one-year period? Yes, you can renew your ExtremeWorks Managed Services ResponsePLUS service package at the end of the one-year period to continue enjoying uninterrupted support.
- How do I contact support if I have an issue? You can reach our dedicated support team via phone or email, both of which are provided in your confirmation email upon purchase.
Customer reviews
Showing - Of Reviews