Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls 4hr Ahr H34052

Extreme NetworksSKU: 7176602

Price:
Sale price$1,857.21

Description

Keep your Extreme Networks infrastructure performing at peak with a robust, enterprise-grade support plan. Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service is a comprehensive 1-year coverage designed to minimize downtime, accelerate problem resolution, and maximize productivity across critical network deployments. This offering combines continuous monitoring, rapid escalation, and flexible parts provisioning to ensure your hardware stays online when it matters most. With 24x7 availability, a 4-hour advance parts replacement window, and a depot/exchange model that blends electronic and physical service, ResponsePLUS is engineered for organizations that demand uptime, reliability, and predictable support costs. Whether you’re managing campus, data center, or branch networking, this extended service delivers the kind of dependable care that keeps your network in service and your team focused on business outcomes rather than firefighting issues.

  • 24x7 global support with 4-hour advance parts replacement: Around-the-clock access to expert Extreme Networks technicians paired with a proactive parts replacement window designed to reduce downtime during critical incidents.
  • Extended 1-year coverage: A full-year service duration provides stability and predictable budgeting, helping you plan IT expenditures with confidence while maintaining high service levels.
  • Depot and exchange options for fast repair: The service combines depot-based repairs and exchange processes to deliver quick remediation, reducing service interruptions and enabling fast asset recovery.
  • Electronic and physical service mix for reliability: Utilizing both electronic diagnostics and physical hardware support ensures thorough problem resolution, from remote troubleshooting to hands-on remediation when needed.
  • Part inclusions to support maximum productivity: Replacement parts are included as part of the plan, helping to restore capacity swiftly and keep mission-critical applications online without unnecessary delays.

Technical Details of Extreme Networks ExtremeWorks ResponsePLUS

  • Name: ExtremeWorks Managed Services ResponsePLUS Extended Service, 1 Year
  • Coverage level: 24x7x4 (24 hours per day, 7 days a week, 4-hour advance parts replacement)
  • Service delivery model: Service Depot and Exchange with Parts provisioning
  • Service subtype: Electronic and Physical service to address both remote diagnostics and on-site remediation
  • Estimated response time: 4 hours for advance parts replacement to maximize reliability while minimizing downtime
  • Duration: 1 year from activation or purchase date
  • SKU reference: H34052 (Wording in product title indicates Ew Responsepls 4hr Ahr)
  • Scope: Applies to Extreme Networks hardware supported under ExtremeWorks Managed Services, with coordinated involvement from Extreme Networks and authorized partners for installation, deployment, and ongoing support

How to Install Extreme Networks ExtremeWorks ResponsePLUS

  • Confirm eligibility and activate: Work with Extreme Networks or an authorized partner to confirm eligibility for the ResponsePLUS Extended Service and activate the 1-year coverage under the SKU H34052 (Ew Responsepls 4hr Ahr).
  • Provide asset details: Gather essential hardware information including model names, serial numbers, locations, and any existing service contracts to ensure accurate parts provisioning and swift escalation if needed.
  • Schedule service engagement: Coordinate the service activation window with Extreme Networks’ support team, specifying preferred communication channels and contact points to enable rapid dispatch and escalation when incidents occur.
  • Set up monitoring and diagnostics: Ensure remote monitoring tools and diagnostic capabilities are configured so that the electronic portion of the service can begin immediately, enabling proactive detection and faster remediation.
  • Define escalation and replacement workflows: Align on the 4-hour advance parts replacement process, including depot drop-off, exchange options, and any on-site requirements your environment may require for critical infrastructure.

Frequently asked questions

  • Q: What does the ResponsePLUS Extended Service include?

    A: It provides 24x7 coverage with a 4-hour advanced parts replacement window, a 1-year service duration, and a combination of depot, exchange, and parts provisioning. The service supports both electronic diagnostics and physical service for reliable remediation, ensuring hardware and related components are repaired or replaced quickly to minimize downtime.

  • Q: How long is the ResponsePLUS Extended Service valid?

    A: The coverage lasts for 1 year from activation, delivering predictable support that's aligned with annual budgeting and renewal planning for your Extreme Networks environment.

  • Q: What is the 4-hour advance parts replacement?

    A: When a hardware fault is detected or confirmed, eligible parts are advanced to you within 4 hours of the service notification, minimizing downtime and helping your network return to service quickly. This is supported by a depot and exchange model, combining quick part delivery with efficient remediation workflows.

  • Q: Does ResponsePLUS cover both electronic and physical service?

    A: Yes. The service explicitly includes electronic diagnostics and physical service, ensuring remote troubleshooting can proceed while on-site actions are available when required to complete the repair or replacement.

  • Q: What is the recommended SKU for this service?

    A: The service is associated with SKU H34052 (Ew Responsepls 4hr Ahr) as reflected in the product title, which aligns with the 4-hour parts replacement offering and the 1-year extended coverage.


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