Description
Experience the ultimate peace of mind with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan empowers your business with unparalleled support and reliability, ensuring that your network systems remain operational and efficient. With 24/7 expert assistance and rapid parts replacement, this service is tailored to keep your business productive and connected. Discover the unique features and benefits that make this service plan an essential asset for your organization.
- 24/7 Support: Enjoy round-the-clock assistance with ExtremeWorks Managed Services ResponsePLUS, ensuring you have access to expert help whenever you need it, day or night.
- 4-Hour Advance Parts Replacement: Benefit from a quick 4-hour response time for parts replacement, minimizing downtime and enhancing your operational efficiency.
- Electronic and Physical Services: This service offers both electronic and physical support options, giving you flexibility and reliability in managing your network systems.
- Cost-Effective Solutions: The service depot provides a cost-effective response plan that ensures you receive reliable support without breaking the bank.
- One-Year Duration: With a full year of service, you can rest assured knowing that you have ongoing support to maintain the efficiency and performance of your network infrastructure.
Technical Details of Product
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS includes:
- Service type: Extended service plan
- Support availability: 24 x 7 x 4 Hour
- Service depot: Exchange of parts
- Service subtype: Electronic and Physical
- Service duration: 1 Year
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps:
- Contact your Extreme Networks representative to activate your service plan.
- Provide your network details and any specific requirements for support.
- Access the online support portal for additional resources and guidance.
- Enjoy seamless 24/7 support, with a focus on efficiency and reliability for all technical issues.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS? The service covers technical support, parts replacement, and both electronic and physical services to ensure your network operates at peak performance.
- How quickly can I expect a response for parts replacement? You can expect a 4-hour response time for parts replacement, ensuring minimal disruption to your operations.
- Is there a limit to the number of service requests I can make? There is no limit to the number of service requests. Our team is available 24/7 to assist you with any issue.
- Can I upgrade my service plan after activation? Yes, you can contact your Extreme Networks representative to discuss upgrade options based on your evolving needs.
- Are there any additional costs associated with the service? All covered services are included in your annual fee, but any services outside the standard coverage may incur additional charges.
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