Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for seamless network management. Designed to provide organizations with proactive monitoring, timely support, and efficient incident management, this extensive service allows you to focus on your core business without the worry of network disruptions. By investing in this service, businesses can ensure enhanced uptime and optimized performance of their network systems.
- Proactive Network Monitoring: Gain peace of mind with continuous remote monitoring that identifies potential issues before they escalate into critical disruptions. Our team consistently monitors your network health, ensuring optimum performance at all times.
- Incident and Problem Management: With our dedicated technical support, you’ll receive rapid incident response and problem resolution. Our managed services team is equipped to tackle any technical challenges, providing efficient solutions to keep your network running smoothly.
- Advanced Parts Replacement: Enjoy Next Business Day advanced parts replacement service which ensures that your network components are swiftly replaced, minimizing downtime and enhancing operational reliability.
- Tailored Support with a Designated Account Manager: Each customer is assigned a dedicated managed services account manager who coordinates scheduled review sessions. This personalized approach means you receive the support and guidance tailored to your specific needs, ensuring optimal service delivery.
- Access to the Extreme Networks Managed Services Gateway: Benefit from real-time access to your network's health, performance metrics, and security issues. This comprehensive dashboard provides valuable insights, saved configurations, and standardized network reports to manage your infrastructure effectively.
Technical Details of the Product
- Service Duration: 1 Year
- Service Coverage: Includes proactive change management, operational software updates and upgrades, and advanced parts replacement.
- Support Channels: Email support service available for rapid assistance.
- Response Time: Next Business Day for advanced parts replacement.
How to Install
Getting started with Extreme Networks ExtremeWorks Managed Services ResponsePLUS is simple. Begin by contacting your Extreme Networks representative to discuss your specific service needs. Once the agreement is signed, your dedicated managed services account manager will reach out to schedule a setup session. During this session, your network configurations will be reviewed, and the necessary software for monitoring will be deployed. You will also receive training on how to navigate through the Managed Services Gateway for real-time insights and support.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive network monitoring, incident management, advanced parts replacement, operational software updates, and a dedicated account manager for personalized support.
- How does the advanced parts replacement service work? If a hardware component fails, you will receive a replacement part delivered to your location by the next business day, ensuring minimal disruption to your network operations.
- Can I access my network analytics in real-time? Yes, the Extreme Networks Managed Services Gateway allows you to access real-time information regarding your network's health, performance, and security, as well as historical data for comprehensive analysis.
- What kind of support can I expect? You will receive email support that is rapid and efficient, along with personalized assistance from a designated account manager who will conduct regular reviews to ensure your network remains optimized.
- How often are software updates performed? Software updates and upgrades are conducted proactively as part of the service to ensure that your network is always running on the latest and most secure versions.
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