Description
Experience complete peace of mind with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This Extended Service delivers 24x7 technical support, a Next Business Day on-site response, and comprehensive parts coverage designed to keep your network resilient and operational. Tailored for mission-critical environments, ResponsePLUS ensures rapid remediation, proactive monitoring, and a streamlined path to continuous service continuity across your Extreme Networks infrastructure. With a full year of coverage, you gain predictable budgeting, reduced downtime, and a trusted partner that stands by your network every day of the year.
- Round-the-clock expert support with proactive monitoring and diagnostics. ResponsePLUS provides 24x7 access to Extreme Networks' skilled engineers, who can identify and remediate issues before they impact your users, ensuring maximum network availability and performance. The Next Business Day on-site option means qualified technicians are dispatched promptly to implement fixes with minimal disruption to your operations.
- Extended 1-year coverage for stability and budgeting certainty. This one-year term delivers long-term peace of mind, helping you forecast IT costs and plan for future network growth without worrying about unexpected service gaps. Renewal options ensure continued protection as your environment evolves.
- Comprehensive depot and parts coverage, including electronic and physical components. If a part needs replacement, ResponsePLUS handles the logistics—parts are available for exchange or depot repair, reducing downtime and accelerating restoration of service where it matters most.
- Proactive remediation and advanced remote diagnostics. The service leverages continuous monitoring, fault isolation, and performance analytics to spot trends, predict failures, and initiate remediation before users notice an issue. This approach minimizes disruption and optimizes your network’s health over time.
- Flexible onboarding and service customization to fit your environment. Whether you manage campus networks, data centers, or branch sites, ResponsePLUS scales with your topology. You can tailor service levels, response targets, and asset coverage to align with your business priorities and network complexity.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS
- Product: ExtremeWorks Managed Services ResponsePLUS — Extended Service
- Service Term: 1 Year
- Service Window: 24x7x Next Business Day on-site support
- On-site Response Time: Next Business Day
- Depot Coverage: Included
- Exchange Coverage: Included
- Parts Coverage: Electronic and Physical parts included
- SKU/Model Reference: Ew Responsepls Nbd Ahr H34022
- Manufacturer: Extreme Networks
- Support Model: Managed Services with proactive monitoring, remote diagnostics, and rapid remediation
How to install ExtremeWorks Managed Services ResponsePLUS
- Confirm eligibility and purchase: Validate that your fleet qualifies for the ResponsePLUS Extended Service and finalize the 1-year contract with your Extreme Networks account representative or partner.
- Onboard to the Extreme Networks support portal: Get access credentials for the centralized service portal, where your asset inventory, warranty status, and service levels will be managed. This onboarding ensures seamless ticket routing and proactive health checks.
- Provide asset inventory and visibility: Compile a current inventory of devices covered under the service, including model numbers, serials, locations, and configuration details. Accurate asset data speeds incident triage and ensures correct parts and technicians are dispatched.
- Configure service levels and coverage: Work with your account team to set target response times, site coverage, and escalation paths aligned with business impact. Establish preferred contact channels and maintenance windows to minimize operational disruption.
- Activate monitoring and validation: Enable remote monitoring, alerts, and diagnostic workflows. After activation, perform a controlled test to verify that alerting, ticketing, and on-site dispatch processes are functioning as expected, and confirm that Next Business Day responses meet your expectations.
Frequently asked questions
- What is Extreme Networks ResponsePLUS - Extended Service? ResponsePLUS is an Extended Service offering under ExtremeWorks Managed Services that delivers 24x7 remote support, Next Business Day on-site response, and comprehensive parts coverage for a one-year term, helping organizations minimize downtime and optimize network reliability.
- What does the 24x7x Next Business Day coverage include? It includes around-the-clock access to Extreme Networks engineers, proactive monitoring, fault isolation, and a guaranteed Next Business Day on-site visit to implement remediation or replacement as needed.
- Which devices and sites are covered? Coverage typically extends to the Extreme Networks devices and infrastructure outlined in your service contract. The service is scalable to campus, data center, and branch deployments, with asset-level visibility used to tailor support to your environment.
- What is included in depot and parts service? Parts are provided for repair or exchange, including both electronic components and physical hardware necessary to restore functionality. This minimizes downtime by ensuring rapid access to replacement parts and streamlined logistics.
- How long does the service last and how do I renew? The Extended Service lasts for 1 year from the start date. Renewal options are available to maintain ongoing coverage and to align with evolving network needs and maintenance budgets.
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