Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is tailored specifically for businesses seeking superior support and reliability for their network infrastructures. With an emphasis on operational efficiency and peace of mind, this extended service plan guarantees that your network is well-protected and functioning seamlessly at all times. Experience unparalleled benefits such as 24/7 support, next business day replacement, and access to a comprehensive service depot, enhancing the value of your investment in Extreme Networks equipment.
- 24/7 Support: Enjoy round-the-clock assistance from expert technicians who are always ready to help resolve any issues you may encounter.
- Next Business Day Parts Replacement: Minimize downtime with our quick and efficient parts replacement service, ensuring that your systems remain operational without delay.
- Service Depot Access: Our service depot offers a reliable and cost-effective solution for parts exchange, making it easier to maintain your network infrastructure.
- Electronic and Physical Service: Benefit from both electronic and physical service options that enhance usability and increase overall efficiency.
- 1-Year Service Duration: Ensure maximum productivity and timely results with a comprehensive one-year service commitment that protects your investment.
Technical Details of the Product
- Service Type: Managed Services
- Service Duration: 1 Year
- Response Time: Next Business Day for parts replacement
- Service Availability: 24/7 support
- Service Subtype: Electronic and Physical
- Parts Service Characteristics: Fast and efficient replacement service
How to Install
Installation of the ExtremeWorks Managed Services ResponsePLUS is straightforward. Once you have purchased the service, follow these steps:
- Contact the Extreme Networks support team to register your service plan.
- Provide necessary details about your network equipment to facilitate the setup.
- Receive your service confirmation and access instructions for 24/7 support.
- For parts replacement, ensure your contact information is up to date for swift response.
Frequently Asked Questions
- What is covered under the ExtremeWorks Managed Services ResponsePLUS? The service covers parts replacement, technical support, and access to a service depot for quick and efficient service. It ensures that your network remains operational with minimal downtime.
- How quickly can I receive replacement parts? With the Next Business Day parts replacement service, you can expect to receive the necessary parts promptly, helping to reduce potential disruptions to your network.
- Is 24/7 support really available? Yes, our dedicated support team is available 24/7 to assist you with any technical challenges, ensuring you have the help you need whenever you need it.
- How do I contact support? You can contact our support team via phone, email, or through the Extreme Networks support portal. All contact details will be provided upon registration of your service plan.
- Can I extend my service beyond the initial year? Yes, service extensions are available. Please contact our support team to discuss your options for extending your managed services plan.
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