Description
Extreme Networks ExtremeWorks Managed Services ResponsePLUS offers enterprise-grade support designed to keep complex networks running smoothly. This Extended Service plan provides a full year of proactive, attentive assistance that combines 24x7 expert support with guaranteed Next Business Day on-site response, plus comprehensive depot, exchange, and parts coverage. Built for environments that demand minimal downtime and rapid issue resolution, ResponsePLUS delivers reliable electronic and physical support to resolve technical challenges quickly and efficiently. With a focus on uptime, performance, and operational peace of mind, this service helps you protect your investment in Extreme Networks hardware while empowering your IT team to focus on strategic initiatives rather than firefighting network issues. Whether you’re managing a data center, campus network, or multi-site deployment, ResponsePLUS is the dependable partner that bridges remote diagnostics and hands-on service to keep your network operating at peak capacity.
- 24 x 7 support with round-the-clock availability and guaranteed Next Business Day on-site response for critical issues, ensuring rapid remediation and minimal disruption to business operations.
- Extended 1-year service coverage provides continuous access to expert engineering and support, helping you maximize the value of your Extreme Networks investment over a full year.
- Depot and Exchange service combined with parts coverage means fast replacement of faulty components, reducing mean time to repair and keeping your network resilient.
- Electronic and Physical support delivers comprehensive care that spans remote troubleshooting, proactive monitoring where available, and on-site visits to address complex problems directly at your site.
- Parts replacement service for dependable performance, ensuring you receive genuine components and timely replacements to maintain network reliability and performance.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls Nbd Ahr H34052
- Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference
How to Install ExtremeWorks Managed Services ResponsePLUS
- Contact your Extreme Networks account representative to enable ResponsePLUS for your environment and confirm the scope of coverage, service levels, and geographic applicability.
- Prepare and provide required details such as your device inventory, site locations, device serial numbers or service tags, and the SKU (H34052) to facilitate swift activation and onboarding.
- Review and accept the terms of the extended service, including the 24x7 support commitment, Next Business Day on-site response, and depot-exchange and parts coverage for the duration of the 1-year term.
- Coordinate onboarding with the Extreme Networks support team to establish escalation contacts, notification preferences, and monitoring expectations (where available) to ensure rapid response when issues arise.
- Test and validate the service activation by simulating or addressing a non-critical issue to confirm that remote diagnostics, on-site response, and parts replacement processes function as intended.
Frequently asked questions
- Q: What does ResponsePLUS include?
- A: ResponsePLUS includes 24 x 7 support with Next Business Day on-site response, service depot and exchange options, parts replacement, and electronic and physical support for a full 1-year term.
- Q: How long is the Extended Service valid?
- A: The Extended Service lasts for 12 months from the activation date, providing ongoing access to expert engineering and rapid response capabilities during that period.
- Q: What happens if a component fails?
- A: Depending on the issue, a parts replacement or on-site service may be triggered under the depot-exchange and parts coverage to minimize downtime and restore functionality quickly.
- Q: Is remote support available as part of this service?
- A: Yes. Electronic (remote) support is included alongside physical on-site visits when required to diagnose and resolve issues efficiently.
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