Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year): 24/7 Support with Next Business Day Parts and Depot Exchange

Introducing Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an extended service plan designed to maximize uptime, streamline maintenance, and give you complete peace of mind when deploying critical Extreme Networks infrastructure. This 1-year, extended coverage option combines around-the-clock support with fast, reliable parts replacement and hands-on service options, so your network remains resilient when it matters most. With 24 x 7 availability and Next Business Day (NBD) response, ResponsePLUS ensures that urgent issues are addressed quickly, minimizing downtime and keeping your operations moving forward. Built for enterprise networks that rely on high-availability hardware and rapid incident resolution, this service provides dependable coverage, predictable costs, and a simplified path to ongoing network reliability.

• Comprehensive 1-year Extended Coverage: ResponsePLUS delivers extended service for Extreme Networks hardware and services, giving you an added layer of protection beyond standard warranty. This plan is designed to support mission-critical environments where uptime is non-negotiable, helping you budget confidently while avoiding surprise repair costs.
• 24 x 7 Support with Next Business Day Response: Round-the-clock access to experienced Extreme Networks engineers ensures rapid triage and issue handling. With Next Business Day response, critical hardware incidents are prioritized and escalated promptly, reducing the duration of disruptive outages.
• Depot and Exchange Service for Fast Parts Replacement: The ResponsePLUS package includes service depot and exchange options, so failed components can be swapped quickly. This minimizes on-site downtime and accelerates restoration of connectivity and performance across your network.
• Electronic and Physical Parts Availability: The program covers both electronic and physical components, ensuring that the right parts are available when you need them. This dual coverage supports a wide range of Extreme Networks devices and configurations, enabling faster recovery from faults.
• Peace of Mind and Predictable Costs: With a structured 1-year term, predictable service levels, and a clearly defined scope, ResponsePLUS reduces the administrative burden of support contracts and helps you plan for future upgrades, expansions, or migrations without compromising service quality.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Product family: ExtremeWorks Managed Services
• Service type: ResponsePLUS — Extended Service
• Coverage duration: 1 Year
• Support coverage: 24 x 7 x Next Business Day (NBD)
• Delivery model: Service Depot, Exchange, Parts (Electronic and Physical)
• Focus: Hardware reliability, rapid incident response, and proactive protection for Extreme Networks devices

How to Install ExtremeWorks Managed Services ResponsePLUS

Enrolling in Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed to be straightforward and customer-friendly, aligning with enterprise procurement and IT operations workflows. While this is a managed services offering rather than a software installation, activation and onboarding steps ensure you are up and running with coverage quickly and correctly.

• Verify eligibility and purchase: Confirm that your Extreme Networks devices and environment are eligible for ResponsePLUS and complete the purchase through your account team or authorized distributor. Ensure you have the correct product identifiers (SKU/serial numbers) handy for rapid processing.

• Gather device and site details: Compile a list of covered devices, their locations, and any site-specific access requirements. This information helps the Extreme Networks support team understand your deployment and plan for rapid parts replacement or on-site assistance when needed.

• Activate the service: Activate the ResponsePLUS coverage in your customer portal or through your account representative. Activation typically includes associating the contract with specific devices and setting escalation and contact preferences for incident handling.

• Establish escalation contacts and SLAs: Define primary and secondary contacts, preferred channels (phone, email, portal), and your internal severity definitions. Align the service levels with your internal IT SLAs to ensure rapid escalation during critical outages.

• Schedule onboarding and communication protocols: Schedule an onboarding session with Extreme Networks support to review your environment, confirm covered components, and establish communication and notification routines for incidents, maintenance windows, and planned upgrades.

• Maintain documentation and renewals: Keep a current asset inventory and service documentation. Set reminders for renewal dates and review the scope periodically to ensure continued alignment with your changing network footprint and business needs.

Frequently Asked Questions

• What is included in the ResponsePLUS Extended Service? This extended service provides 24 x 7 access to Extreme Networks support with Next Business Day response, along with depot and exchange services for parts, and coverage for electronic and physical components. It is designed to minimize downtime by ensuring rapid access to expertise and replacement parts for qualifying devices.

• How long does the coverage last? The plan duration is 1 year from the activation date. Renewal options are available to extend protection beyond the initial term, helping you maintain consistent support for your evolving network infrastructure.

• What kind of response time can I expect? Response is available 24 hours a day, 7 days a week, with Next Business Day (NBD) service delivery. In critical incidents, you can anticipate timely escalation and prioritized handling to restore service as quickly as possible.

• Does it include hardware parts replacement? Yes. The service features parts replacement through depot and exchange options for both electronic and physical components. This helps shorten repair times and keep devices performing at their best.

• Is the service suitable for all Extreme Networks devices? The offering is designed to support a broad range of Extreme Networks hardware within the ExtremeWorks ecosystem. Your account representative can confirm eligibility for specific models and configurations during onboarding.

• How do I renew or extend coverage? Renewal typically follows the conclusion of the 1-year term. Discuss options with your Extreme Networks account team to plan a seamless transition to a new term or to upgrade to enhanced service levels as your network evolves.