Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Protect your network infrastructure with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This extended 1-year service delivers a comprehensive support program designed to maximize uptime, simplify budgeting, and reduce the complexity of maintaining a high-performance network. With 24x7 expert assistance, Next Business Day (NBD) response, and depot-exchange parts coverage, ResponsePLUS helps ensure your Extreme Networks deployment stays aligned with operational demands and evolving business needs. This service is built for enterprises that require predictable support, rapid problem containment, and access to certified Extreme Networks professionals without the overhead of managing every repair and replacement manually. By choosing ResponsePLUS, you gain a clear path to sustained network reliability, lower total cost of ownership (TCO), and a service framework that scales with your growth and technological upgrades. Whether you’re supporting campus campuses, data centers, or edge sites, the Extended Service is designed to stay in lockstep with your environments, delivering consistent performance, compliance, and peace of mind.

• Around-the-clock coverage with 24x7 support ensures expert assistance whenever you need it, reducing mean time to repair and keeping critical services online around the clock.
• Next Business Day response provides rapid remediation to issues impacting performance, helping you minimize disruption during peak business hours and busy maintenance windows.
• Depot and exchange parts included, so replacement components can be shipped and swapped efficiently, helping maintain device availability without lengthy downtime.
• Includes electronic and physical parts to address a broad range of hardware and integrated components, ensuring your network gear remains current and supported across the lifecycle.
• Predictable total cost of ownership bundles ongoing support into a single annual fee, simplifying budgeting and avoiding surprise repair charges.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• SKU: H34125
• Service duration: 1 year
• Coverage: 24x7x Next Business Day (NBD) service response
• Delivery and replacement: Service depot and exchange options for parts
• Parts scope: Electronic and physical components required for maintenance and replacement

How to install Extreme Networks ExtremeWorks ResponsePLUS

Enrolling and activating ResponsePLUS is designed to be straightforward, so your team can focus on core business activities while Extreme Networks handles the upkeep of your network infrastructure.

• Step 1: Verify eligibility and gather device details for the SKUs included in your ExtremeWorks environment, using the existing asset inventory and purchase records.
• Step 2: Activate the ResponsePLUS Extended Service in your Extreme Networks customer portal or through your authorized sales representative, linking the contract to the specific devices and locations covered by the plan.
• Step 3: Assign the service to target devices and sites, ensuring the correct hardware identifiers (serial numbers, model numbers, and locations) are associated with the service record.
• Step 4: Schedule onboarding with Extreme Networks technical staff to review baseline health, policy compliance, and recommended maintenance windows, establishing communication preferences and escalation paths.
• Step 5: Initiate proactive health checks and monitoring, confirm that alert thresholds align with your operational priorities, and validate service activation with a test incident to confirm response procedures.

Frequently asked questions

• Q: What exactly does ResponsePLUS Extended Service cover?
  A: ResponsePLUS provides 24x7 technical support, Next Business Day response, and depot and exchange parts coverage for a 1-year term. It includes electronic and physical parts to support ongoing maintenance and rapid replacement, delivering a predictable annual cost and reducing downtime risk.
• Q: What is the difference between ResponsePLUS and standard warranty or support?
  A: ResponsePLUS is an extended managed services offering that goes beyond standard warranty by providing proactive maintenance, constant access to Extreme Networks engineers, expedited NBD responses, and a bundled pricing model that simplifies budgeting for an entire year.
• Q: Which devices or systems are eligible for ResponsePLUS?
  A: The service is designed for Extreme Networks deployments covered under the ExtremeWorks suite and associated SKUs (such as H34125). Eligibility is determined by product family and contract terms with Extreme Networks or authorized distributors.
• Q: How does the Next Business Day (NBD) response work?
  A: In the event of a qualifying incident, Extreme Networks engineers engage promptly, with the expectation of a response and remediation plan within the Next Business Day window, and resolution steps coordinated through the depot-and-exchange workflow when replacement parts are required.
• Q: Can ResponsePLUS help with cost predictability for IT budgeting?
  A: Yes. The service is designed to offer a predictable annual fee that covers parts, exchanges, and expert support, reducing unexpected repair costs and helping finance teams forecast expenses more accurately.
• Q: How do I get started with ResponsePLUS?
  A: Contact your Extreme Networks sales representative or authorized partner to verify eligibility, obtain a quote, and activate the 1-year extended service for the specified devices using the SKU H34125.