Extreme Networks ExtremeWorks Managed Services ResponsePLUS: Extended Service (1 Year)

Deliver resilient, enterprise-grade support for your Extreme Networks deployment with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan provides comprehensive coverage for 12 months, including 24x7 support, next-business-day response, service depot, and exchange options with electronic and physical parts. Designed for organizations that rely on network availability to power critical applications, ResponsePLUS helps minimize downtime, accelerate issue resolution, and simplify vendor management. With a focus on rapid fault isolation, timely part replacement, and streamlined ticketing, this service ensures your Extreme Networks hardware receives priority attention from experienced engineers around the clock. Whether you’re safeguarding a data center, campus network, or edge deployment, ResponsePLUS is engineered to keep your network performing at peak and your team focused on delivering business value.

• 24 x 7 Support with Next Business Day Response: Access around-the-clock technical assistance from Extreme Networks experts, ensuring fast incident triage, timely guidance, and a guaranteed next business day response to hardware or software issues. This continuous coverage is critical for minimizing downtime in mission-critical environments and keeping your network aligned with service levels you depend on for daily operations.
• Service Depot and Exchange Coverage: When a component fault occurs, ResponsePLUS offers depot-based support and exchange options to rapidly restore network functionality. Our engineers coordinate fast pickup, replacement, and return logistics, reducing the time your devices are offline and enabling rapid recovery for impacted systems across data centers, campuses, and remote sites.
• Electronic and Physical Parts Provided: Comprehensive parts coverage includes both electronic and physical components necessary to repair or replace faulty hardware. By ensuring that the right parts are available when needed, Extreme Networks helps you maintain continuity of service without prolonged maintenance windows or unexpected procurement delays.
• Extended 1-Year Service Commitment: This extended service term extends your support window beyond standard warranties, delivering predictable budget planning and continuous access to expert assistance for an entire year. With ResponsePLUS, you can extend your protection across your network lifecycle, reducing the risk of sudden maintenance gaps and preserving investment value.
• Streamlined Experience and Trusted Expertise: The managed service model consolidates technical support under a single vendor for easier management, faster escalation, and consistent service levels. Rely on the depth of Extreme Networks knowledge and a proven service framework to handle complex issues, firmware advisories, and configuration guidance—so your IT team can focus on strategic initiatives rather than chasing support tickets.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls Nbd Ahr H34129

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

Because ResponsePLUS is a managed services offering rather than a software install, activation and onboarding are coordinated by Extreme Networks or an authorized partner. The installation process focuses on onboarding your devices into the service program and ensuring that the coverage is aligned with your asset inventory. Typical steps include confirming eligible devices under contract, collecting device details (model, serial number, site location), and establishing service-level agreements (SLAs) that reflect your operational needs. After activation, your organization gains access to support portals, ticketing workflows, and escalation paths. Onboarding may involve a brief validation window where your technical contacts and the Extreme Networks team align on notification preferences, escalation contacts, and preferred communication channels. To initiate the process, work with your account manager to schedule onboarding, review the scope of coverage, and confirm the specific devices and locations included under ResponsePLUS. This ensures that when incidents occur, the support team can respond quickly and accurately with the appropriate parts and technicians.

• Step 1: Verify Eligibility Confirm which devices and sites are covered under the RespondPLUS contract, and verify serial numbers, firmware versions, and warranty status to ensure alignment with the service scope.
• Step 2: Gather Asset Details Compile a current inventory of covered equipment, including model names, SKUs, and location metadata to streamline ticket creation and part routing.
• Step 3: Activate Service Access Coordinate activation with your Extreme Networks account manager, set up user credentials for the service portal, and configure alert and escalation preferences to match your operational tempo.
• Step 4: onboarding and Training Participate in onboarding sessions to review ticketing workflows, response times, and maintenance windows. Access available training resources to empower your IT staff on incident logging and status tracking.
• Step 5: Test and Validate Perform a test case or dry run to validate escalation paths, communication cadence, and depot/exchange procedures so real incidents proceed smoothly from day one.

Frequently asked questions

• Q: What exactly is included in Extreme Networks ExtremeWorks Managed Services ResponsePLUS?
  A: ResponsePLUS is an extended service plan that provides 24x7 support with next-business-day response, service depot and exchange options, and both electronic and physical parts coverage for a 1-year term. It’s designed to minimize downtime and streamline support for Extreme Networks hardware and related components.
• Q: How long does the extended coverage last?
  A: The service is offered for a 12-month term from activation, providing ongoing access to expert support, rapid part replacement, and service-level assurances throughout the year.
• Q: Does ResponsePLUS cover hardware failures at remote sites?
  A: Yes. The 24x7 support framework with next-business-day response and depot/exchange capabilities extends across distributed environments, including remote or branch locations, to help maintain network availability.
• Q: How do I get started with activation?
  A: Work with your Extreme Networks account manager to initiate onboarding. You’ll provide device inventory, locations, and contact preferences, after which you’ll receive access to the service portal and confirmation of SLAs and escalation procedures.
• Q: Can ResponsePLUS be renewed after the 1-year term?
  A: Renewal options are available through Extreme Networks. Your account manager can review renewals, adjustment of SLAs, and potential expansion of coverage to align with evolving network needs.