Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service — 1 Year (Ew Responsepls Nbd Ahr H34132)

Keep your Extreme Networks infrastructure primed for peak performance with Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service. This comprehensive 1-year program delivers around-the-clock support, rapid hardware response, and predictable budgeting designed to minimize downtime and maximize network reliability. Built for organizations that demand proactive maintenance, clear service levels, and a streamlined path to issue resolution, ResponsePLUS Extended Service helps you focus on your core business while leaving complex network care to the experts.

• Comprehensive 24/7 coverage with next-business-day response: Receive uninterrupted access to expert assistance any time, with a guarantee of next-business-day hardware response to keep critical systems online and performing at optimal levels.
• Depot and exchange hardware for rapid restoration: When a component fails, Extreme Networks ships replacement parts and performs exchanges through expedited depot service to minimize downtime and keep your ecosystem healthy.
• Predictable total cost of ownership: A single, transparent annual pricing model eliminates surprise maintenance costs and simplifies budgeting for IT operations and long-term planning.
• Inclusive parts program (electronic and physical):
All necessary parts are covered, ensuring rapid restoration of both electronic components and essential physical hardware without separate charges.
• Simplified vendor management: A single point of contact for all Extreme Networks support needs streamlines communication, escalation, and service delivery across your deployed environment.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service

SKU: H34132

Service Level: 24x7 coverage with Next Business Day (NBD) hardware response

Duration: 1 year

Delivery Model: Depot and Exchange for parts and hardware

Included Parts: Electronic and physical components

Support Scope: Managed Services for Extreme Networks equipment as part of the ExtremeWorks portfolio

Coverage Type: Extended Service to maintain system uptime, performance, and reliability

Response Commitments: Timely responses and rapid parts replacement to minimize downtime and disruption

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS Extended Service

• Confirm eligibility and purchase: Ensure your organization has a valid license for ExtremeWorks Managed Services and the ResponsePLUS Extended Service is active for your equipment. Verify the SKU (H34132) and the term length (1 year) with your account team to align expectations.
• Gather device and site details: Prepare a record of covered devices, serial numbers, locations, and network topology. This information helps Extreme Networks tailor the service entitlement and establish accurate escalation paths.
• Schedule activation and onboarding: Coordinate with Extreme Networks to schedule the activation date. Depending on your environment, activation may occur during a maintenance window to minimize impact on operations.
• Provide access and communication channels: Furnish the designated contact points, escalation contacts, and any required remote access or site access permissions to enable proactive monitoring and rapid troubleshooting.
• Verify service readiness and monitor: After activation, confirm that monitoring is active, alerts are configured, and you are connected to the Extreme Networks support team. Establish expectations for response times and status updates during incidents.

Frequently asked questions

• Q: What exactly does ResponsePLUS Extended Service cover?
  A: This 1-year service provides 24/7 support with Next Business Day hardware response, depot and exchange parts, and electronic and physical components coverage. It is designed to minimize downtime, streamline maintenance, and deliver predictable annual costs for managed services on Extreme Networks equipment.
• Q: How does Next Business Day (NBD) support work?
  A: When a hardware issue is reported and deemed eligible for a coverage event, Extreme Networks aims to deliver replacement parts or execute an exchange within the next business day, ensuring rapid restoration of functionality for critical systems.
• Q: Are software updates included in this service?
  A: Yes. In addition to hardware protection, the ExtremeWorks suite typically encompasses proactive maintenance and updates as part of the managed services, helping you stay current with supported software releases and security patches where applicable.
• Q: What is the coverage duration and renewal process?
  A: The coverage lasts for 1 year from the activation date. Renewal is handled through your Extreme Networks account team, who can help you extend or upgrade the service as your environment evolves.
• Q: How do I contact support and escalate issues?
  A: Access is provided via your designated Extreme Networks support channels. You’ll have a single point of contact (SPOC) for escalation and status updates, ensuring a consistent and streamlined experience across all incidents.
• Q: Is this service suitable for mixed environments with multiple Extreme Networks devices?
  A: Absolutely. ResponsePLUS Extended Service is designed to cover diverse deployments, providing unified support across multiple devices within a single contract, which simplifies administration and ensures consistent service levels.
• Q: Can I customize this service to fit my specific needs?
  A: Depending on your contract, additional options or tailored terms may be available. Your Extreme Networks account team can discuss feasible customizations to align the service with your unique performance, compliance, and budget requirements.
• Q: What happens if a required part is backordered?
  A: The service emphasizes rapid replacement and escalation. If a part is temporarily unavailable, Extreme Networks will work with you to provide interim measures and keep you informed about estimated delivery times, with a focus on minimizing operational impact.