Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year)

Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service for 1 year is a premier managed services solution designed to keep mission-critical networks operating at peak performance. This offering delivers continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, as well as ongoing operational software updates and upgrades. By combining best-in-class engineering expertise with a scalable service model, Extreme Networks empowers IT teams to reduce mean time to detect and resolve, prevent outages, and extend the life of their network investments. The extended plan is specifically designed for customers who rely on a stable, secure, and highly available network across distributed sites, data centers, and campus environments. With ResponsePLUS, you gain access to a dedicated Extreme Networks engineering team that continuously watches your network 24/7, analyzes telemetry from devices, and uses machine-assisted analytics to identify patterns before they become incidents. This means your operators experience fewer false alarms and your network administrators spend less time on manual troubleshooting. The service not only addresses incidents when they occur, but also emphasizes proactive maintenance: configuration baselines, change control, and coordinated updates that minimize risk during software upgrades. The “NBD” hardware replacement component ensures fast replenishment of failed components, reducing downtime and keeping business processes online. The 1-year term provides a predictable budgeting cycle and a straightforward renewal path, while the alignment with Extreme's roadmap ensures you receive security patches and feature enhancements as they are released. In short, Extreme Networks ResponsePLUS Extended Service is a holistic, end-to-end managed service that turns a complex network into a well-governed, consistently performing asset with a clear set of service level commitments and a direct line to Extreme Networks' engineering expertise.

• Comprehensive remote monitoring and proactive alerts — 24/7 monitoring across your Extreme Networks deployment, with intelligent telemetry collection, anomaly detection, and proactive alerts that surface potential issues before they impact users.
• Incident and problem management — A dedicated Extreme Networks team performs thorough incident triage, root-cause analysis, and coordinated remediation to minimize downtime and disruption to business operations.
• Proactive change and configuration management — Structured change planning, governance, and validation to reduce risk during updates, with baseline configurations and rollback planning to safeguard service continuity.
• Operational software updates and upgrades — Timely access to software updates and feature upgrades that enhance security, performance, and new capabilities, delivered in a controlled, test-backed fashion.
• Advanced parts replacement and hardware coverage — Advanced hardware replacement (AHR) with next-business-day availability for covered components, designed to keep critical services online with minimal interruption.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• SKU: H34134
• Service Duration: 1 year
• Service Type: Extended service for ExtremeWorks ResponsePLUS
• Coverage: Remote monitoring, incident management, problem management, proactive change and configuration management, software updates/upgrades, and advanced parts replacement
• Hardware Coverage: Advanced Parts Replacement (AHR) where eligible
• Delivery Model: Remote support with options for on-site hardware replacement under SLA
• Target Customers: Enterprises relying on Extreme Networks infrastructure requiring proactive, managed service support

How to install ExtremeWorks Managed Services ResponsePLUS

• 1. Confirm eligibility and secure the service agreement — Verify that your Extreme Networks devices and environment qualify for ResponsePLUS Extended Service and finalize the 1-year contract terms.
• 2. Onboard assets to the monitoring platform — Provide device inventory, access credentials, and network topology details to enable comprehensive remote monitoring and telemetry collection.
• 3. Configure monitoring profiles and escalation paths — Define alert thresholds, notification contacts, and escalation criteria so the support team can respond quickly and appropriately.
• 4. Establish change-management and maintenance procedures — Align change windows, rollback plans, and testing protocols to minimize risk during updates and configuration changes.
• 5. Initiate proactive service delivery — Activate ongoing monitoring, software update processes, incident and problem management workflows, and hardware replacement arrangements as needed.

Frequently asked questions

• What is Extreme Networks ResponsePLUS Extended Service? — It is a 1-year managed services program that provides proactive remote monitoring, incident and problem management, proactive change and configuration management, ongoing software updates and upgrades, and advanced hardware replacement for covered Extreme Networks devices.
• Which devices are covered under this service? — Coverage typically applies to Extreme Networks equipment specified in your service agreement, including devices enrolled in the ExtremeWorks portfolio and related infrastructure.
• What are the expected response times? — The service delivers defined service levels within the contract terms; response times are established in the agreement and are designed to minimize downtime and expedite remediation.
• Does the service include hardware replacement? — Yes. Advanced Parts Replacement (AHR) is included for covered components, with Next-Business-Day (NBD) service where eligible to reduce MTTR and keep critical services online.
• How do I begin the onboarding process? — A dedicated Extreme Networks onboarding team will guide you through asset discovery, monitoring configuration, escalation setup, and integration with your IT processes to ensure a smooth transition.
• Is 24/7 support included? — Yes. The ResponsePLUS program provides around-the-clock remote monitoring and incident response to help maintain high availability.