Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

Extreme Networks ExtremeWorks Managed Services ResponsePLUS offers a comprehensive, proactive, and scalable approach to safeguarding your network infrastructure. Designed for organizations that rely on consistent uptime, predictable operations, and rapid response to evolving IT demands, this 1-year extended service delivers continuous remote monitoring, proactive maintenance, and rapid issue resolution without adding headcount. With ResponsePLUS, you gain a dedicated set of engineering resources who monitor your network around the clock, identify potential incidents before they impact end users, and implement fixes or workarounds that minimize disruption. This service is built to align with enterprise service levels, reduce MTTR (mean time to repair), and extend the life and performance of your Extreme Networks devices through regular software updates, configuration management, and hardware replacement where covered. It is especially valuable for multi-site deployments, hybrid environments, and organizations seeking a managed layer of intelligence and governance over their network operations. The Extended Service reinforces your internal IT capabilities with expert-level oversight, detailed change planning, and a structured escalation path, delivering greater assurance in network performance, security, and compliance. By partnering with Extreme Networks for ResponsePLUS, you can shift routine maintenance, monitoring, and escalation to a trusted provider, freeing your team to focus on strategic initiatives such as network optimization, application performance, and digital transformation projects. The result is a more resilient network foundation that supports critical business applications, supports faster deployment of new services, and enables you to scale without compromising reliability.

• Continuous proactive remote network monitoring keeps devices, links, and configurations under constant observation, enabling early detection of anomalies and potential outages before users are affected.
• Incident and problem management ensures a structured, fast-path response to faults, with proven workflows that minimize downtime and preserve service levels across all covered environments.
• Proactive change and configuration management reduces risk during updates or reconfigurations by planning, testing, and validating changes in advance and by maintaining an auditable change record for compliance.
• Operational software updates and upgrades keep firmware, OS, and management software current, protecting against vulnerabilities and ensuring access to the latest features and performance improvements.
• Advanced parts replacement for covered products provides hardware support and rapid replacement to minimize service interruption, often with next-business-day (NBD) readiness and customer-ready spare parts when applicable.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• SKU: H34136
• Service Type: Extended 1-Year Managed Services (ResponsePLUS)
• Coverage: Remote monitoring, incident and problem management, proactive change/configuration management, software updates/upgrades, and advanced parts replacement for covered Extreme Networks devices
• Target Customers: Enterprises and multi-site deployments relying on Extreme Networks gear requiring proactive management and rapid escalation

How to install ExtremeWorks Managed Services ResponsePLUS

• Purchase the ResponsePLUS extended service for your Extreme Networks devices and confirm your account or partner authorization.
• Provide asset inventory and serial numbers for all covered equipment to enable accurate monitoring and asset tracking.
• Schedule onboarding with the Extreme Networks engineering team to initiate remote provisioning and establish monitoring baselines.
• Configure contact points, escalation paths, and maintenance windows to align with your organizational processes and SLAs.
• Activate ongoing monitoring, verify data collection, and validate service continuity through a controlled trial period before full production ownership.

Frequently asked questions

• Q: What is Extreme Networks ResponsePLUS? A: ResponsePLUS is a 1-year extended managed service that provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement for covered Extreme Networks equipment.
• Q: What does the extended service cover? A: The service covers proactive monitoring, incident handling, problem resolution, change and configuration management, software maintenance, and hardware replacement for devices deemed covered under the program.
• Q: How does the hardware replacement work? A: When a covered component fails or is at risk, the service includes advanced parts replacement to minimize downtime, with prepared parts on hand or expedited shipping as part of the agreed service level.
• Q: How long is the service term? A: The program provides a 1-year extended service term with options to renew or upgrade to additional service levels as needed.
• Q: Can ResponsePLUS be used for multi-site networks? A: Yes. The service is designed to scale across multi-site deployments, giving consistent monitoring, management, and support across locations and heterogeneous environments.