ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) by Extreme Networks

Experience enterprise-grade visibility and protection for your network with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS — Extended Service. This 1-year program delivers a comprehensive suite of proactive, remote-based capabilities designed to keep your network healthy, secure, and performing at its best. By combining continuous monitoring, streamlined incident and problem management, proactive change and configuration management, regular software updates and upgrades, and advanced parts replacement, ResponsePLUS provides a single, unified service that reduces downtime, accelerates issue resolution, and extends the life of your network infrastructure.

• Continuous proactive remote network monitoring to catch issues before they impact users or applications.
• Incident and problem management aimed at rapid root-cause analysis and resolution to minimize downtime.
• Proactive change and configuration management to optimize performance, reliability, and security across your environment.
• Operational software updates and upgrades to keep devices and software at peak compatibility with evolving networks.
• Advanced parts replacement and dedicated technical support to ensure rapid restoration and ongoing support for covered products.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

• Product/Service: ExtremeWorks Managed Services ResponsePLUS — Extended Service
• Term: 1 Year
• Provider: Extreme Networks, Inc.
• SKU: H34137
• Core capabilities: Remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, advanced parts replacement
• Scope: Coverage for designated ExtremeWorks-enabled devices and components under the service contract

How to Install ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a managed service, so no on-site installation of complex hardware or software is required by your IT team. After purchase, Extreme Networks’ professional services will onboard your environment. The onboarding process typically includes account setup, inventory collection of covered devices, activation of the service, and configuration of monitoring profiles and alerting tailored to your network. Onboarding timelines vary by environment, but most customers experience activation within a few days of contract execution. Once onboarding is complete, ResponsePLUS begins remote monitoring and management automatically, delivering proactive care and continuous optimization without the need for day-to-day intervention from your internal team.

Frequently asked questions

What is ExtremeWorks Managed Services ResponsePLUS?

ResponsePLUS is an Extended Service within Extreme Networks’ ExtremeWorks Managed Services. It provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement for designated covered products over a 1-year term.

How long does the service last?

The service is provided for a 12-month term from activation under the service contract, with renewal options available through Extreme Networks.

What devices are covered by ResponsePLUS?

Coverage applies to the devices and components designated as Covered Products under the service contract. Specific coverage is defined in the order and associated with the SKU H34137, ensuring clarity on which devices receive proactive monitoring, updates, and parts replacement.

What are the principal benefits of this service?

The key benefits include enhanced network reliability through early issue detection, faster incident resolution, reduced risk from configuration changes, ongoing software maintenance to stay current with security and performance improvements, and quicker restoration via advanced parts replacement. The result is lower total cost of ownership, better user experience, and steadier network performance.

Does this service require internal IT resources to manage?

No extensive day-to-day management is required from your internal team. ResponsePLUS is designed as a fully managed service; Extreme Networks handles monitoring, incident handling, changes, software updates, and parts replacement. Your team may participate in onboarding and provide access as needed, but ongoing operations are managed by Extreme Networks.