ExtremeWorks Managed Services ResponsePLUS — Extended 1-Year Service (NBD/AHR)

Experience enterprise-grade reliability with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This Extended Service for 1 year delivers comprehensive, proactive support designed to keep your network healthy, secure, and highly available. From continuous remote monitoring to advanced hardware replacement, ResponsePLUS is built to minimize downtime, streamline operations, and empower your IT team with timely insights and expert intervention. It’s the ideal managed service for organizations that rely on steady, scalable performance and want to offload routine maintenance while retaining full visibility and control over their network environment.

• Proactive remote network monitoring and performance analytics: Around-the-clock surveillance of devices, links, and services with real-time dashboards, automated threshold-based alerts, and trend analyses that identify anomalies before they impact users. Benefit from predictive insights, capacity planning, and proactive tuning that sustains peak throughput and low latency across your network.
• Incident and problem management: Rapid detection and triage of outages and degradations, with structured incident workflows, prioritized ticketing, and escalation to Extreme Networks experts. Access root-cause analysis, corrective actions, and knowledge-based remediation guidance to shorten mean time to resolution (MTTR) and reduce repetitive issues.
• Proactive change and configuration management: Controlled change planning and implementation to minimize risk during updates or policy adjustments. Maintain configuration baselines, enforce change windows, perform pre-change impact assessments, and implement safe rollbacks to preserve service continuity.
• Operational software updates and upgrades: Timely firmware, software, and patch updates validated for compatibility within your environment. Receive proactive upgrade planning, regression testing recommendations, and accelerated deployment to ensure you stay current with the latest features, security enhancements, and bug fixes.
• Advanced parts replacement and NBD/AHR coverage: Comprehensive hardware coverage that includes Next Business Day (NBD) and Advanced Hardware Replacement (AHR) options for covered devices. Experience rapid parts delivery and expert replacement services to minimize downtime during critical events and maintain service levels you depend on.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• SKU: H34140

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

Activation and onboarding are designed to be seamless and remote, so your team can quickly realize the benefits without on-site visits. Begin by confirming eligibility and scope with your Extreme Networks account representative, then activate the service in your customer portal. The installation process centers on configuration of the monitoring framework, integration with your existing network devices, and the definition of service levels and response times. Once activation is complete, the Extreme Networks operations team takes over the monitoring, incident management, and proactive maintenance routines. You’ll receive onboarding artifacts, contact points, and a clear schedule for initial monitoring, configuration validation, and performance baselines. Ongoing activities include regular reporting, quarterly reviews, and adjustment of alerting thresholds to align with evolving network usage and business priorities. If hardware coverage is included, ensure that covered devices are identified and labeled within the portal so that NBD/AHR replacements can be orchestrated promptly when needed. With ResponsePLUS, the goal is to minimize downtime, shorten MTTR, and provide a predictable, optimized operational experience for your network infrastructure.

Frequently asked questions

• Q: What is included in the ResponsePLUS Extended Service for 1 year?
  A: ResponsePLUS combines 24/7 proactive remote monitoring, incident and problem management, proactive change and configuration management, regular software updates and upgrades, and advanced hardware replacement options (including NBD and AHR) to deliver a comprehensive, end-to-end managed-service experience.
• Q: What devices and environments are covered?
  A: Coverage typically extends to the Extreme Networks devices and components listed in your service contract. The scope is defined during onboarding, with covered devices identified in the customer portal to ensure accurate monitoring and rapid hardware replacements when applicable.
• Q: How quickly will hardware be replaced under NBD/AHR?
  A: Under NBD/AHR terms, replacement parts are shipped and/or replacement hardware is provided within the specified once-per-coverage-timeframe, following notification of a covered failure. Exact timelines are defined in your service agreement and onboarding documentation.
• Q: How are updates and upgrades managed?
  A: Updates and upgrades are planned and validated to minimize downtime. Extreme Networks coordinates the deployment, provides compatibility guidance, and helps schedule maintenance windows to align with your operations, while preserving security and feature enhancements.
• Q: How do I access monitoring dashboards and reports?
  A: The customer portal offers real-time dashboards, alert summaries, and periodic reports. Your account team can customize views for different stakeholders and set alerting thresholds aligned to business priorities.