ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year)

Delivering seamless connectivity, proactive protection, and rapid response, ExtremeWorks Managed Services ResponsePLUS is the extended service designed to keep your Extreme Networks infrastructure running at peak performance. This 1-year extended service provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement for covered products. With ResponsePLUS, you gain a dedicated team that anticipates issues before they impact your users, reduces downtime, and preserves your network’s reliability and security.

• Continuous proactive remote network monitoring to detect anomalies, performance bottlenecks, and potential failures before they affect users or business operations.
• Incident and problem management with structured triage, escalation, and root-cause analysis aimed at rapid restoration and long-term stability.
• Proactive change and configuration management to plan, test, and apply updates with minimal risk, ensuring firmware, software, and device configurations stay aligned with best practices.
• Operational software updates and upgrades to keep your network software current, secure, and supported by Extreme Networks, reducing vulnerability exposure and compatibility issues.
• Advanced parts replacement for covered products (AHR) with faster response options (including Next Business Day where applicable) to minimize downtime and keep critical services online.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Service: ExtremeWorks Managed Services ResponsePLUS – Extended Service, 1 Year coverage
• Core capabilities: Remote network monitoring, incident management, problem management, proactive change and configuration management, software updates and upgrades, advanced hardware replacement
• Coverage: For covered Extreme Networks products as defined by the service terms; designed to align with enterprise and multi-site environments
• Delivery model: Managed service with remote monitoring and support, plus hardware replacement options as part of AHR (Advanced Hardware Replacement)
• Response and availability: Proactive monitoring and issue resolution designed to minimize downtime and maintain service levels

how to install ExtremeWorks Managed Services ResponsePLUS

• Confirm eligibility and service activation with Extreme Networks account leadership or your authorized partner.
• Prepare onboarding materials: inventory of covered devices, serial numbers, site locations, and network topology where monitoring will be deployed.
• Engage Extreme Networks onboarding team to establish monitoring profiles, alerting thresholds, escalation paths, and incident response playbooks.
• Enable remote monitoring agents and ensure secure connectivity to Extreme support systems; validate data flow and verify visibility into critical devices and links.
• Begin the 1-year service window with ongoing governance meetings, review of performance metrics, and scheduled software updates or configuration changes as needed.

Frequently asked questions

• Q: What is ExtremeWorks ResponsePLUS?

A: ResponsePLUS is an extended managed service from Extreme Networks that provides continuous proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, and advanced parts replacement for covered products over a 1-year period.

• Q: How long does the service last?

A: The service is offered as a 1-year extended service, designed to deliver ongoing value through the term with renewal options available beyond the initial year.

• Q: What are the key features included?

A: Key features include continuous remote monitoring, proactive issue detection, incident and problem management, proactive change and configuration management, software updates/upgrades, and advanced hardware replacement for covered products (AHR).

• Q: Do I need to install anything to use this service?

A: No dedicated on-site software installation is required for the managed service itself. Extreme Networks sets up and maintains the monitoring, alerting, and support workflows remotely, while you provide the necessary inventory and access for onboarding.

• Q: How quickly can I expect hardware replacement if needed?

A: Advanced Hardware Replacement (AHR) is included, with Next Business Day (NBD) options where applicable, to minimize downtime for covered devices during hardware failures.