ExtremeWorks ResponsePLUS Extended Service (1 Year)

Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS delivers an enterprise-grade extended service designed to keep critical networks running with minimal interruption. This 1-year program pairs around-the-clock support with Next Business Day hardware replacement, plus Depot, Exchange, and Parts options, all backed by electronic and physical service deliverables. With ResponsePLUS, organizations gain a clear path to reliable uptime, predictable maintenance costs, and confidence that skilled engineers are ready to respond at a moment’s notice. This isn’t just maintenance—it’s a proactive service strategy that aligns with the most demanding business continuity and performance goals.

Built for environments that cannot tolerate extended outages—data centers, large campuses, service providers, and edge deployments—ResponsePLUS extends beyond standard warranties to provide sustained protection and rapid problem resolution. The program ensures rapid escalation to Extreme Networks engineering, streamlined access to replacement parts, and a seamless blend of remote support with hands-on hardware service when required. By choosing this extended service, you gain a trusted partner whose guidance helps you optimize configurations, firmware baselines, and operational procedures while preserving network integrity, security, and efficiency over the long term.

With globally available expert support and a clearly defined service level, ResponsePLUS minimizes risk during peak traffic, maintenance windows, or unexpected hardware faults. The combination of 24/7 support, Next Business Day replacement, and a flexible mix of depot and exchange options means your teams can plan, execute, and recover faster. The electronic and physical components of the service ensure that both remote diagnostics and on-site hardware handling are covered, delivering a comprehensive, end-to-end support experience for Extreme Networks-based infrastructures across your organization.

• 24/7 support with guaranteed Next Business Day hardware replacement ensures rapid issue resolution and minimal downtime, combining around-the-clock access to Extreme Networks experts with fast, predictable replacements to keep your network available when it matters most. Remote diagnostics, proactive monitoring, and streamlined escalation are built into the service to shorten mean time to repair (MTTR).
• Extended 1-year coverage for continuous protection extends beyond standard warranties, providing long-term reliability for critical assets. This adds financial predictability and a stable support experience as your environment scales, helping budgeting and planning align with business demand and growth trajectories.
• Depot, Exchange, and Parts included offer flexible repair pathways tailored to your downtime tolerance. Choose from depot repairs, on-site exchanges, or parts shipments to minimize disruption, ensuring rapid restoration of devices without compromising performance or security posture.
• Electronic and Physical service deliverables cover remote troubleshooting, firmware guidance, configuration assistance, and hands-on hardware support when required. This dual approach preserves network integrity, facilitates timely updates, and supports best-practice implementation for optimal performance.
• Peace of mind for mission-critical environments with predictable service levels, efficient escalation, and access to Extreme Networks engineering resources. This combination reduces risk, improves incident handling, and helps your IT teams focus on strategic initiatives rather than firefighting.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

• SKU: H34741 — Reference from ec.synnex.com specifications using SKU H34741 to verify product identity and coverage.
• Service Level: 24x7x Next Business Day hardware replacement, plus remote and proactive support as part of the ExtremeWorks Managed Services framework.
• Coverage: Depot, Exchange, and Parts are included to support rapid restoration and flexible repair options with minimal downtime.
• Duration: 1 Year of coverage from the activation date, providing extended protection beyond basic warranties.
• Category: ExtremeWorks Managed Services — ResponsePLUS extension designed for organizations needing continuous reliability and rapid issue resolution.

How to Install ExtremeWorks ResponsePLUS

ResponsePLUS is a service program rather than a traditional on-device software package, so installation involves activation, provisioning, and linking the service to your eligible hardware. The typical process is designed to be quick and seamless, ensuring you can leverage coverage with minimal delay:

• Step 1: Confirm eligibility and purchase the ResponsePLUS extension through your Extreme Networks account or an authorized partner. Ensure you have the correct SKU (H34741) handy for activation.
• Step 2: Gather essential information about your devices, including serial numbers, model details, and the intended scope of coverage. This information helps ensure accurate provisioning and alignment with your network topology.
• Step 3: Activate the service in the Extreme Works portal or via your partner portal. Attach the ResponsePLUS coverage to the target devices or infrastructure segments as directed by the Extreme Networks provisioning team.
• Step 4: Schedule onboarding with Extreme Networks or your partner. During onboarding, engineers will review your environment, establish escalation paths, and review recommended firmware baselines and maintenance windows.
• Step 5: Confirm service confirmations and begin ongoing monitoring. You’ll receive notification of service start, response SLAs, and access to remote support channels, as well as how to initiate a hardware replacement request if needed.

Frequently asked questions

• What is included in ResponsePLUS?

  ResponsePLUS includes 24/7 technical support, Next Business Day hardware replacement, depot and exchange options, parts provisioning, and electronic and physical service deliverables for a full year. It is designed to minimize downtime and streamline incident resolution for Extreme Networks-based environments.

• How long does activation take?

  Activation typically occurs within 1 business day after purchase, once the SKU is validated and the service is linked to the correct devices. Your provisioning team will provide confirmation and next steps for onboarding.

• Can I extend beyond one year?

  Yes. Extended coverage options are available through your Extreme Networks account or authorized partner. Contact sales or your account manager to discuss renewal terms and any additional service levels you may require.

• Which devices are covered?

  Coverage applies to eligible Extreme Networks devices enrolled under the ExtremeWorks Managed Services program, including switches, routers, and related hardware that are within the scope of the contract.

• What is the difference between Depot and Exchange?

  Depot repair involves shipping devices to a repair center for service, while Exchange provides a ready-to-install replacement unit shipped to you. Both options aim to minimize downtime and align with your preferred maintenance strategy.