ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Protect, optimize, and extend the life of your Extreme Networks infrastructure with Extreme Networks ExtremeWorks Managed Services ResponsePLUS — an Extended Service offering designed to minimize downtime and maximize reliability. This 1-year service delivers round-the-clock support, rapid hardware replacement options, and comprehensive coverage that protects both electronic and physical components of your Extreme Networks deployments. With 24 x 7 access to expert engineers, Next Business Day hardware replacement, and a combination of Depot and Exchange services, ResponsePLUS ensures your critical network remains available even in the face of hardware or component failures. By bundling proactive protection with guaranteed response times, it adds immediate value to your investment, reduces operational risk, and helps you maintain peak performance across your data centers, campuses, and branch offices.

• 24x7 support with Next Business Day hardware replacement to minimize downtime and keep mission-critical networks online.
• Extended 1-year coverage that sustains performance, reliability, and value over a full annual term.
• Service Depot and Exchange options that provide flexible, rapid repair or replacement for affected equipment.
• Comprehensive Parts protection, covering both electronic and physical components to safeguard your assets.
• Protection of your investment and increased reliability for Extreme Networks infrastructure, helping you achieve predictable maintenance costs and improved uptime.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service — 1 Year

• Service Type: ExtremeWorks Managed Services ResponsePLUS (Extended Service)
• Coverage: 1 year
• Support Availability: 24x7 technical support with guaranteed Next Business Day hardware replacement
• Delivery Model: Service Depot and Exchange options included
• Parts Coverage: Electronic and Physical components covered under the service terms
• SKU/Reference: H34742
• Manufacturer: Extreme Networks
• Intended Use: For Extreme Networks devices within enterprise, campus, and data center environments needing higher availability and proactive maintenance

how to install ExtremeWorks ResponsePLUS

• Contact your Extreme Networks account manager or an authorized reseller to initiate enrollment in ResponsePLUS. Outline your device inventory, locations, and desired start date to determine eligibility and service scope.
• Prepare device details for enrollment, including model names, serial numbers, SKUs (for example H34742), and any existing maintenance contracts that should be aligned or upgraded with ResponsePLUS.
• Confirm the service level and terms you want for the 1-year term, including whether depot or exchange options will be favored for specific chassis or modules in your environment.
• Submit the enrollment package to Extreme Networks or your channel partner. A service agreement will be issued outlining coverage, response times, and any regional exceptions or constraints.
• Upon activation, maintain a current asset list and keep contact points up to date. There is no software installation required for this service—once activated, ResponsePLUS is ready to deliver support and hardware replacement as specified in the contract.

Frequently asked questions

What is included in ExtremeWorks ResponsePLUS Extended Service?

ResponsePLUS Extended Service provides comprehensive protection for your Extreme Networks infrastructure. It includes round-the-clock technical support (24x7), guaranteed Next Business Day hardware replacement, Depot and Exchange options for rapid repair or replacement, and robust coverage of both electronic and physical components. The service is offered for a 1-year term and is designed to safeguard your investment while delivering improved reliability and uptime across your network deployments.

What does 24x7 support with Next Business Day replacement mean?

24x7 support means you have access to Extreme Networks engineers around the clock, every day of the year. Next Business Day replacement guarantees that eligible hardware issues are resolved promptly by delivering replacement components or equipment the next business day, helping minimize downtime and keep critical services available.

Does ResponsePLUS include on-site service or only depot/exchange options?

ResponsePLUS incorporates Depot and Exchange service options as part of the coverage. On-site service availability can depend on the specific terms of your contract and regional arrangements. Your account manager can confirm whether on-site support is included for your location and scenario, but depot and exchange are foundational components of this Extended Service.

How do I enroll in ResponsePLUS?

Enrollment is initiated through your Extreme Networks account representative or an authorized reseller. You will provide device details (models, serial numbers, SKUs such as H34742), locations, and preferred start date. After review, a service agreement will be issued, and activation will begin on the agreed date. Once enrolled, the service is active and begins supporting your devices under the 1-year term.

Can ResponsePLUS be customized for multiple sites or large-scale deployments?

Yes. ResponsePLUS is designed to scale with organizations that have distributed networks. Your account manager can tailor the service scope, coverage levels, and depot/exchange arrangements to align with multi-site deployments, ensuring consistent support across all locations and minimizing regional response times.