Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) – 24x7x Next Business Day Support

Protect your investment and maximize uptime with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service offers 1 year of comprehensive, proactive support designed for mission-critical networks. With 24x7x Next Business Day response, depot-based exchanges, rapid parts replacement, and both electronic and physical protection, ResponsePLUS keeps your network gear running at peak performance while delivering predictable costs and minimized downtime. Built for businesses that rely on uninterrupted connectivity, this service blends world-class Extreme Networks expertise with a flexible coverage model that scales with your needs. Whether you operate a single site or a distributed enterprise, ResponsePLUS provides the assurance you require to focus on core operations without worrying about hardware faults or service interruptions.

• 24x7x Next Business Day coverage ensures urgent issues are addressed quickly, reducing downtime and keeping critical services online around the clock.
• Extended 1-year service term delivers ongoing protection beyond standard warranties, helping you budget more efficiently while preserving network performance and reliability.
• Depot, Exchange, and Parts inclusions mean rapid hardware replacement and access to spare parts, minimizing repair times and preserving service levels.
• Electronic and Physical Protection safeguards your valuable networking gear from environmental and operational risks, extending device lifespans and preserving ROI.
• Designed to improve reliability and provide peace of mind, ResponsePLUS aligns with IT governance goals, supports business continuity, and enhances overall network resilience.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

• SKU: H34751
• Service Coverage: 24x7x Next Business Day response with depot-based exchange and parts replacement
• Contract Term: 1 year
• Inclusions: Parts, exchanges, depot service, and electronic and physical protection
• Activation/Eligibility: Requires purchase and entitlement through Extreme Networks; service activation is coordinated with the customer’s account team

How to Install Extreme Networks ExtremeWorks ResponsePLUS

ResponsePLUS is a service, not a hardware package, so there is no on-site software installation to perform. Activation and fulfillment are managed through your Extreme Networks account team and your approved service providers. The steps below outline how customers typically engage with the program to ensure timely coverage and a seamless experience:

• Confirm entitlement and purchase: Ensure the 1-year ResponsePLUS extension is active on the account, with a valid order and contract in place.
• Prepare device inventory: Gather serial numbers, model information, and locations of all devices to be covered under ResponsePLUS. This helps the Extreme Networks team map coverage to the correct assets and streamline exchanges if needed.
• Identify key contacts: Designate primary and secondary contacts responsible for coordinating service requests, approvals, and replacements. Provide contact details to the Extreme Networks service desk to accelerate escalation and communication.
• Coordinate activation: Work with your account team to schedule the activation window. Ensure your network environment is accessible for remote diagnostics if required and that any on-site visits are coordinated with your facilities team.
• Test and validate coverage: After activation, validate that the service level is in effect. Run routine checks on critical devices and confirm that the 24x7x Next Business Day SLA is live for urgent cases.
• Ongoing maintenance planning: Establish a routine review of device health, spare parts inventory, and replacement cycles to maintain peak performance and cost efficiency throughout the 1-year term.

Frequently Asked Questions

Below are common questions about Extreme Networks ExtremeWorks ResponsePLUS, its scope, and how it benefits your organization. If your question isn’t listed, contact your Extreme Networks representative for tailored guidance.

• What is ResponsePLUS? ResponsePLUS is Extreme Networks’ extended managed services offering that provides comprehensive coverage for critical network hardware, including 24x7x Next Business Day response, depot-based exchanges, rapid parts replacement, and both electronic and physical protection for a 1-year term.
• What does 24x7x Next Business Day mean? This SLA ensures that qualified service personnel are available around the clock, with next-business-day hardware replacement or on-site assistance to minimize downtime for urgent failures.
• What is included in the Exchange and Parts service? Parts replacement and hardware exchanges are included to expedite repairs, reduce mean time to repair (MTTR), and keep your network devices operating at optimal levels.
• Is this service available for all Extreme Networks devices? ResponsePLUS is designed to cover eligible Extreme Networks hardware under the terms of the 1-year extension agreement. Eligibility is confirmed during activation with your account team.
• Can I renew after the 1-year term? Yes. After expiration, you can review renewal options to extend coverage and maintain continuity of support for your network devices and services.
• How do I activate or enroll in ResponsePLUS? Activation is coordinated through your Extreme Networks account manager. You will provide device details, locations, and contact information, after which Extreme Networks will schedule activation and begin coverage.
• What kinds of protection are included? In addition to rapid hardware exchanges, ResponsePLUS includes electronic and physical protection to safeguard assets from environmental conditions, physical damage, and fault-related risks.
• Does ResponsePLUS require any on-site work? Depending on the issue and SLA, the service may involve depot exchanges or on-site support. The terms are defined in the service contract and activation plan.
• How does this affect budgeting and total cost of ownership? The 1-year term provides predictable annual costs, reducing unexpected repair expenses and improving financial planning for IT infrastructure projects.