Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Protecting uptime, maximizing network performance, and simplifying operations are essential for modern organizations. Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS — Extended Service delivers a comprehensive, 12-month solution designed to keep your Extreme Networks infrastructure running smoothly with proactive monitoring, fast issue resolution, and seamless software and hardware support. This extended service combines continuous remote network monitoring, rigorous incident and problem management, proactive change and configuration management, regular software updates, and advanced parts replacement to minimize downtime and keep your business connected.

• Continuous proactive remote network monitoring reduces the risk of outages by identifying anomalies before they affect users, enabling your team to stay ahead of issues and maintain consistent performance across critical applications.
• Incident and problem management accelerates root-cause analysis and resolution, translating complex network events into clear action plans and minimizing mean time to repair (MTTR).
• Proactive change and configuration management ensures that network policies, security controls, and device configurations stay aligned with business goals, compliance requirements, and evolving threats while reducing unplanned changes.
• Operational software updates and upgrades keep devices running with the latest features, security patches, and stability improvements, delivering better reliability and optimized performance without disrupting your operations.
• Advanced parts replacement provides rapid hardware support and coverage for affected components, helping to minimize downtime and preserve service levels through Next Business Day response where applicable.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls Nbd Ahr H35263

• Service Type: Managed Service (ResponsePLUS)
• Duration: 1 Year
• Core Features: Continuous proactive remote network monitoring; Incident and problem management; Proactive change and configuration management; Operational software updates and upgrades; Advanced parts replacement
• Response and Replacement Framework: Next Business Day (NBD) hardware replacement where applicable (AHR)
• Coverage Scope: Support for enrolled Extreme Networks devices under the ExtremeWorks program during the term

How to Install ExtremeWorks Managed Services ResponsePLUS

• 1. Initiate onboarding with your Extreme Networks account representative to confirm eligibility, scope, and service term.
• 2. Provide a current inventory of covered devices, including models, serials, and firmware versions, to establish baseline monitoring and management rules.
• 3. Schedule onboarding activities to enable remote monitoring channels, alert policies, and reporting dashboards tailored to your network topology and business priorities.
• 4. Activate proactive change and configuration management processes, applying recommended baselines and security configurations to ensure consistent policy enforcement.
• 5. Validate the service activation by reviewing monitoring visibility, confirming notification channels, and confirming that incident and change-management workflows are functioning as intended.

Frequently Asked Questions

• What is ExtremeWorks Managed Services ResponsePLUS? It is an Extended Service offering a 1-year term that provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, and advanced parts replacement for enrolled Extreme Networks devices.
• What does NBD and AHR stand for? NBD stands for Next Business Day, indicating rapid response time for hardware replacements within business days. AHR stands for Advanced Hardware Replacement, a rapid replacement service included under ResponsePLUS for eligible hardware.
• How long does the service last? The service is active for 12 months from the activation date and can be renewed according to Extreme Networks terms.
• Which devices are covered? Covered Extreme Networks products enrolled in the ExtremeWorks program are eligible for ResponsePLUS during the term.
• How do I access support? Support is coordinated through your Extreme Networks account team and the designated service channels established during onboarding.