ExtremeWorks Managed Services ResponsePLUS – Extended 1-Year Service by Extreme Networks

Experience enterprise-grade reliability with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This Extended Service delivers comprehensive, proactive support for your critical network infrastructure over a full year, designed to minimize downtime, accelerate incident resolution, and keep your environment secure and up to date. With 24/7 remote monitoring, dedicated incident and problem management, proactive change and configuration management, ongoing software updates, and advanced parts replacement, ResponsePLUS helps your team focus on strategic initiatives while your network runs smoothly behind the scenes.

• Continuous remote network monitoring — Around-the-clock visibility into performance, security, and capacity across your campus, data center, and WAN environments, enabling proactive detection of anomalies before they impact users.
• Incident and problem management — Fast, structured response from trained engineers who coordinate issue resolution, root-cause analysis, and collaborative escalation to minimize downtime and service disruption.
• Proactive change and configuration management — Planned, risk-assessed changes delivered with best-practice governance to optimize performance, security posture, and compliance, while preserving network stability.
• Operational software updates and upgrades — Timely firmware and software updates that protect against vulnerabilities, improve interoperability, and ensure your devices stay current with evolving standards.
• Advanced parts replacement (AHR) with Next-Business-Day service — Rapid hardware replacement and logistics to minimize downtime, backed by predictable SLAs and minimized disruption during equipment failures.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service Type: Managed Services, ResponsePLUS
• Coverage: Extended Service
• Duration: 1 Year
• Provider: Extreme Networks, Inc.
• SKU: H35271
• Core Features: 24x7 remote monitoring, incident & problem management, proactive change & configuration management, software updates & upgrades
• Hardware Replacement: Advanced Parts Replacement (AHR) with Next-Business-Day (NBD) support
• Onboarding & Activation: Comprehensive onboarding, remote configuration review, and service setup
• Support Scope: Coverage for eligible Extreme Networks products as defined in the service agreement
• Response Times: Next-Business-Day hardware replacement where applicable

how to install ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a managed service, so installation focuses on onboarding your environment into Extreme Networks’ monitoring and management platforms and establishing the connectivity and governance required for continuous care. The typical onboarding experience is designed to be smooth, transparent, and fast, ensuring you begin receiving value from day one.

• Step 1 — Activation and eligibility: Your account team confirms eligibility for ResponsePLUS, reviews the scope of coverage, and activates the service under your organization’s Extreme Networks account.
• Step 2 — Inventory and site details: Provide a current inventory of covered devices, locations, and network topology. This enables precise monitoring rules, baselining, and proactive capacity planning tailored to your environment.
• Step 3 — Onboarding kickoff: Schedule an onboarding session with a dedicated Customer Success Manager to outline goals, service levels, and reporting cadence. Expectations for incident response, maintenance windows, and change approvals are established.
• Step 4 — Access and telemetry configuration: Establish secure remote access, monitoring collectors, and telemetry feeds to the Extreme Networks platform. Confirm alerting channels, escalation paths, and service dashboards used by your team.
• Step 5 — Initial health assessment: The Extreme team performs an initial health check, baseline performance metrics, and validation of monitoring coverage to ensure immediate visibility and rapid starts to proactive workflows.
• Step 6 — Begin proactive operations: With governance in place, ongoing monitoring, incident management, and proactive optimization begin. Your team can review monthly reports and participate in periodic performance reviews.
• Step 7 — Ongoing collaboration: Regular business reviews, security posture assessments, and software update schedules are aligned with your IT roadmap to maximize value over the contract term.

Frequently asked questions

• Q: What exactly does ExtremeWorks ResponsePLUS Extended Service include?

  A: ResponsePLUS provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement with Next-Business-Day service. It’s a comprehensive managed service designed to optimize uptime, security, and performance across covered Extreme Networks devices for a full year.

• Q: How long is the service term?

  A: The standard term for this offering is 1 year, with renewal options available at the end of the term as part of Extreme Networks’ managed services portfolio.

• Q: Does it cover hardware replacements?

  A: Yes. The service includes Advanced Parts Replacement (AHR) with Next-Business-Day (NBD) hardware replacement where applicable, ensuring rapid return to service after a fault.

• Q: How is activation and onboarding handled?

  A: Activation begins after your account team confirms eligibility and scope. Onboarding includes inventory submission, site details, an onboarding kickoff, secure access setup, and baseline health checks to commence proactive monitoring quickly.

• Q: Can I customize the service to my environment?

  A: Yes. ResponsePLUS is designed to align with your network environment and IT goals. During onboarding, you’ll work with a Customer Success Manager to tailor monitoring rules, escalation paths, maintenance windows, and reporting formats to fit your operations.

• Q: What devices and products are covered?

  A: Coverage focuses on Extreme Networks devices defined in the service agreement for the SKU H35271 and related components. Specific inclusions are detailed in your contract and the product scope documented by Extreme Networks.

• Q: What happens if there is a security vulnerability detected?

  A: The service includes proactive software updates and security-enhancing upgrades, with rapid notification and coordinated remediation to minimize exposure and protect your network perimeter and data paths.

• Q: How are reports delivered?

  A: Regular reporting is a key part of ResponsePLUS. You’ll receive performance dashboards, incident timelines, root-cause analysis summaries, and executive-friendly reviews on a cadence that fits your governance needs.

• Q: Is support available after hours?

  A: Yes. The service provides 24x7 remote monitoring and escalation as part of the managed offering, ensuring visibility and support across all time zones and peak usage periods.