ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Responsepls Nbd Ahr H35272

Experience continuous proactive network protection with Extreme Networks’ ExtremeWorks ResponsePLUS Extended Service. This one-year plan delivers proactive monitoring, robust incident and problem management, proactive change and configuration management, regular operational software updates and upgrades, and advanced hardware replacement for covered devices — all designed to keep your network resilient, secure, and performing at peak efficiency. Built for enterprises and mid-size networks that rely on Extreme Networks gear, ResponsePLUS helps you minimize downtime, optimize performance, and maintain service levels even as traffic and complexity grow.

From day one, you’ll enjoy a focused onboarding process, transparent service-level expectations, and a single point of contact for technical escalation. The service leverages Extreme Networks’ deep expertise to monitor device health, analyze performance patterns, and automatically apply safe configuration changes intended to enhance capacity and efficiency. With Next Business Day (NBD) hardware replacement and Advanced Hardware Replacement (AHR) coverage, ResponsePLUS extends beyond traditional support by guaranteeing fast hardware recovery, reducing business disruption during outages. This one-year extension is designed to align with your IT and business goals, providing predictable budgeting and scalable support as your network evolves.

• Proactive remote monitoring: Continuous, 24/7 visibility into device health, performance metrics, traffic patterns, and security signals, enabling early warning and rapid remediation to prevent outages.
• Incident and problem management: Structured, proactive handling of incidents and underlying problems to minimize mean time to detect and mean time to repair, with clear escalation paths and expert guidance.
• Proactive change and configuration management: Safeguarded, policy-driven changes and configuration optimization to sustain peak performance while reducing risk from drift or misconfigurations.
• Operational software updates and upgrades: Regular firmware and software updates delivered and applied to keep devices current, secure, and compatible with evolving network requirements.
• Advanced hardware replacement with NBD: Next Business Day hardware replacement and Advanced Hardware Replacement (AHR) coverage for covered components, aimed at minimizing downtime and maintaining service levels.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service Term: 1 Year Extended Service
• Inclusions: Remote monitoring, incident management, problem management, proactive change and configuration management, operational software updates and upgrades
• Hardware Replacement: Advanced Hardware Replacement (AHR) with Next Business Day (NBD) service for covered components
• Eligibility: Applies to Extreme Networks devices enrolled in the ResponsePLUS program
• Support Model: Remote-only managed service with a designated point of contact for escalation
• Identifiers: UPC/SKU data not provided in the input; refer to external specifications for exact identifiers

How to install ExtremeWorks ResponsePLUS

• Step 1: Confirm eligibility and onboarding. Contact your Extreme Networks account team or authorized partner to activate the ResponsePLUS Extended Service for your devices.
• Step 2: Provide device inventory, network topology, and any compliance or performance requirements to tailor monitoring rules and escalation paths.
• Step 3: Schedule onboarding with Extreme Networks’ professional services or your partner, establish SLAs, and define escalation contacts and notification channels.
• Step 4: Configure monitoring preferences in your management portal, assign on-call teams, and set alert thresholds to match your operational priorities.
• Step 5: Activate the service and verify telemetry delivery, alerting, and support contact functionality; review initial performance and health reports after the first 30 days.

Frequently asked questions

• What is ExtremeWorks ResponsePLUS? It is a one-year extended service that provides proactive remote network monitoring, incident and problem management, proactive change and configuration management, software updates, and advanced hardware replacement for Extreme Networks devices.
• What does AHR mean in this context? AHR stands for Advanced Hardware Replacement, an option that accelerates hardware recovery by providing timely replacement for failed components or devices, helping to minimize downtime.
• What is included in the 1-year extension? The extension includes continuous monitoring, proactive remediation, change management, software updates, and hardware replacement; onboarding and ongoing health reviews are part of the service scope as defined in the agreement.
• What is NBD? NBD means Next Business Day hardware replacement, where eligible parts or devices are delivered on the next business day to reduce downtime and maintain operations.
• How do I get started? Reach out through your Extreme Networks account executive or an authorized partner to activate the ResponsePLUS Extended Service, provide your device inventory, and schedule onboarding to begin the proactive managed service.