ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Extreme Networks delivers a comprehensive, 1-year Extended Service plan under the ExtremeWorks umbrella with ResponsePLUS. This proactive offering is designed to keep your network running smoothly by combining continuous remote monitoring, incident and problem management, proactive change and configuration management, regular software updates and upgrades, and advanced parts replacement. If you rely on Extreme Networks gear to power your business operations, this service ensures heightened visibility, rapid issue resolution, and a structured path to optimal performance without the overhead of managing every detail in-house.

• Continuous proactive remote monitoring coupled with incident and problem management to detect anomalies early, reduce mean time to detection (MTTD), and minimize downtime across your Extreme Networks infrastructure.
• Proactive change and configuration management that inventories, validates, and optimizes device configurations, policies, and firmware baselines to maintain performance, security, and compliance across the network.
• NBD advanced hardware replacement as part of the AHR (Advanced Hardware Replacement) and NBD (Next Business Day) coverage to keep critical devices online with minimal disruption, ensuring rapid restoration where it matters most.
• Operational software updates and upgrades included within the service term to ensure devices run the latest features, security patches, and performance improvements delivered by Extreme Networks.
• Dedicated expert support from Extreme Networks specialists, providing escalation paths, policy guidance, and hands-on assistance to keep your network aligned with business objectives for the entire 1-year period.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• Service model: ExtremeWorks Managed Services ResponsePLUS, Extended Service, 1 Year, Service EW ResponsePLUS NBD AHR H35273. This reflects the consolidated offering that combines proactive monitoring, incident/problem management, change/configuration management, software updates, and hardware replacement coverage for the specified term and product family.
• Key features: Continuous proactive remote monitoring; incident and problem management; proactive change and configuration management; operational software updates and upgrades; advanced parts replacement with Next Business Day scheduling; and AHR capabilities integrated into the service scope.
• Coverage scope: Applies to covered Extreme Networks devices and components within the ExtremeWorks ecosystem as defined in the purchase agreement and service terms.
• Response and resolution framework: Structured escalation paths to Extreme Networks engineering resources, designed to minimize service interruptions and provide timely remediation for critical incidents and recurring problems.
• Delivery model: Fully-managed service delivered by Extreme Networks professionals, with coordination through your account team and access to the ResponsePLUS monitoring portal and incident records.

How to Install ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a managed service, so there is no software installation to perform on your end. Activation and integration are handled through your Extreme Networks account team, following a streamlined process that bridges your current environment with the ResponsePLUS monitoring framework. Typical steps include:

• Confirm eligibility and the 1-year term of the Extended Service, ensuring the devices and configurations align with the ResponsePLUS coverage described in the purchase arrangement.
• Provide a complete inventory of covered devices, including model numbers, serials, firmware levels, and any existing management policies that should be included in the monitoring baseline.
• Enable remote monitoring by coordinating with Extreme Networks to connect your devices to the ResponsePLUS monitoring infrastructure and establish data collection, visibility dashboards, and alerting channels.
• Configure incident response preferences, escalation routes, and notification cadence to align with your organization’s operational practices and business hours.
• Kick off proactive monitoring, access the ResponsePLUS portal for ongoing updates, and commence change and configuration management activities as part of ongoing service delivery.

Frequently Asked Questions

• Q: What is included in the 1-year Extended Service for ResponsePLUS?

  A: The 1-year Extended Service includes continuous remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement (AHR) with Next Business Day (NBD) coverage.

• Q: Which devices and products are covered under this service?

  A: Coverage applies to Extreme Networks devices and components designated within the ExtremeWorks portfolio and identified in the service contract. Specific coverage details are defined in the purchase agreement and the associated specifications for the H35273 SKU.

• Q: How quickly are issues resolved under ResponsePLUS?

  A: The service framework emphasizes rapid identification and escalation of incidents, with defined response and remediation timelines based on incident severity and business impact. Details are provided through the service level guidelines in your contract and customer portal.

• Q: What does Next Business Day hardware replacement entail?

  A: When a covered hardware component fails and qualifies for replacement under AHR, Extreme Networks coordinates a Next Business Day shipment or equivalent replacement process to minimize downtime and restore functionality promptly.

• Q: How do I access the service and monitor progress?

  A: You will use the Extreme Networks customer portal associated with your ResponsePLUS agreement to view incident records, change activity, software upgrade status, and hardware replacement progress, with support from your Extreme Networks account team as needed.

• Q: Can the service be renewed after the 1-year term?

  A: Yes. Renewal options are available through your Extreme Networks account team. Renewal typically extends monitoring, incident and problem management, updates, and hardware replacement coverage into a new term, subject to current product terms and pricing.