ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year)

Protect your Extreme Networks investment with ExtremeWorks Managed Services ResponsePLUS Extended Service. This comprehensive 1-year plan delivers around-the-clock expert support, rapid parts replacement, and robust electronic and physical protection designed to maximize uptime, reliability, and value across your network infrastructure. With proactive coverage, streamlined service delivery, and predictable costs, ResponsePLUS helps you focus on your core business while we safeguard your critical connectivity.

• 24x7 global support with trained Extreme Networks engineers who respond to critical alerts around the clock, ensuring rapid guidance and resolution. Next Business Day parts replacement is arranged to minimize downtime, with clear escalation paths and dedicated case management to keep you informed every step of the way.
• Depot and Exchange service delivers fast parts provisioning and easy unit swaps. Regional depots stock the essential components or replacement units, reducing repair times and enabling swift service recovery so your network remains online and available to users and applications.
• Electronic and Physical Protection covers hardware, firmware, and critical configurations. This protection includes firmware updates, safe handling during replacements, and safeguards for data integrity during maintenance events, helping extend asset life and maintain performance benchmarks.
• Simple, centralized service management provides a single point of contact for all requests, with transparent SLAs, streamlined ticketing, and consolidated reporting. This makes it easier to scale coverage as your network grows and to align service delivery with your operational workflows.
• Enhanced reliability and value: by reducing unplanned downtime, mitigating risk during migrations, and improving incident resolution, ResponsePLUS Extended Service delivers a strong return on investment. The 1-year term aligns with budget cycles and renewal planning while offering ongoing access to Extreme Networks’ technical expertise and best-practice guidance.

Technical Details of ExtremeWorks ResponsePLUS

• SKU: H35602
• Product: ExtremeWorks Managed Services ResponsePLUS - Extended Service
• Term: 1 Year
• Coverage: 24x7 support with Next Business Day parts and depot-exchange
• Inclusions: Parts replacement service; electronic and physical protection for Extreme Networks equipment

How to Install ExtremeWorks ResponsePLUS

Activation of the ResponsePLUS Extended Service is performed by Extreme Networks or an authorized reseller. To ensure smooth setup and eligibility, have the following information ready during the engagement process: account details, the SKU (H35602), serial numbers or device models covered, and the locations where deployed equipment resides. Once activated, you’ll receive service credentials, a dedicated contact point, and access credentials for the service portal if applicable. After activation, follow these general steps to ensure optimal service delivery:

• Confirm eligibility and link the service to your Extreme Networks account using the SKU H35602 and the associated device inventory.
• Verify coverage scope, including the devices, sites, and regions to be covered, and set preferred contact methods for rapid communication during incidents.
• Establish escalation paths and incident severities so support can respond with the appropriate priority and response time expectations.
• Configure the service portal or liaison with your account manager to receive proactive health checks, status updates, and service-level reporting.
• Schedule onboarding reviews and periodic health assessments to align ResponsePLUS with your network deployment projects and renewal timelines.

Frequently asked questions

• What is included in ResponsePLUS Extended Service? It provides 24x7 support, Next Business Day parts/replacements, depot exchange options, and electronic and physical protection for affected Extreme Networks equipment over a 1-year term.
• What does Next Business Day mean in this context? Next Business Day refers to rapid response and parts or replacement unit delivery scheduled for the next business day after a service request is logged, subject to availability and regional logistics.
• Will this service cover all my Extreme Networks devices? Coverage eligibility depends on product lines and regional availability. Please confirm compatibility with your account representative or reseller for your specific devices and deployments.
• How do I activate the service? Activation is completed through Extreme Networks or an authorized reseller. You will need to provide your SKU (H35602), account details, and the device information to link the service to your assets.
• Can I extend or upgrade this service after it expires? Yes. ExtremeWorks offers renewal options and can be expanded with additional coverage levels or related Managed Services to suit growing networks and evolving requirements.