Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service (1 Year)

Introducing Extreme Networks ExtremeWorks Managed Services ResponsePLUS: an extended, enterprise-grade service designed to keep your network humming with minimal downtime and maximum performance. This 1-year coverage delivers proactive monitoring, rapid issue resolution, and reliable hardware support that aligns with your business needs. Built for mission-critical environments, ResponsePLUS combines the strength of Extreme Networks’ engineering with a responsive service model that helps you focus on what matters most—your core operations.

• Round-the-clock expert support with rapid response: With 24 x 7 access to experienced Extreme Networks engineers, ResponsePLUS accelerates issue diagnosis and resolution. The service is engineered to minimize downtime, leveraging remote diagnostics, comprehensive escalation paths, and proactive health checks. Whether you’re in a high-availability data center or a distributed branch environment, you’ll feel the confidence of continuous, expert-backed protection around the clock.
• Extended 1-year coverage for long-term reliability: This Extended Service tier locks in a full year of coverage, delivering consistent service levels and predictable budgeting. ResponsePLUS is designed to align with long-term IT roadmaps, enabling you to plan upgrades, capacity expansions, and maintenance windows with assurance. The extended term reduces renewal friction and ensures continuity of support as your network evolves.
• Next Business Day parts and flexible replacement options: The service includes Next Business Day (NBD) parts replacement to shorten repair cycles and limit downtime. With hardware exchange capabilities, you can swap failing components quickly, maintaining service continuity while the replacement parts transit. This combination of rapid availability and flexible deployment reduces operational risk during critical upgrade cycles or equipment aging phases.
• Depot and exchange offering with electronic and physical parts: ResponsePLUS provides both depot repair and field exchange options, covering both electronic components and physical hardware. Parts availability is prioritized to keep your network assets current and performing as designed. The depot/exchange model minimizes service interruptions, ensuring replacements are routed with speed and accuracy to your site or designated service location.
• Seamless integration with your existing Extreme Networks environment: The service is designed to dovetail with your current portfolio of Extreme Networks devices and management workflows. Centralized ticketing, proactive health monitoring, and streamlined escalation help you maintain end-to-end visibility. You’ll experience fewer handoffs and clearer communication, empowering your IT team to respond decisively and stay aligned with SLA commitments.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Service Type: ExtremeWorks Managed Services ResponsePLUS (Extended Service), 1-year coverage
• Coverage Model: 24 x 7 access to support with Next Business Day response and resolution options
• Replacement Options: Depot repair and Exchange services for quick hardware replacement
• Parts Included: Electronic and physical replacement parts supplied under the program
• Delivery and Logistics: Parts and replacements managed through a streamlined logistics flow to minimize downtime
• Scope: Designed to support Extreme Networks devices and related infrastructure within the covered environment

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a managed service designed to be deployed and activated by Extreme Networks professionals, ensuring your environment is configured for optimal monitoring and rapid remediation. To prepare for onboarding and maximize the benefits of ResponsePLUS, consider the following steps:

1. Review service scope and eligibility: Confirm that your devices, licenses, and network architecture fall within the supported range for the ResponsePLUS Extended Service. Clarify locations and site-specific requirements to tailor escalation and response plans.

2. Gather device inventory and topology: Assemble a current bill of materials, including model numbers, serials, firmware levels, and network topology diagrams. A complete inventory helps the onboarding team map monitoring agents, SNMP or API access, and alert configurations to your environment.

3. Establish access and credentials: Prepare secure access for Extreme Networks engineers to monitoring systems, management consoles, and device APIs as required for remote diagnostics. Ensure appropriate permissions are in place to enable proactive checks and incident handling.

4. Define service parameters: Work with the Extreme Networks team to establish your preferred escalation paths, critical assets, maintenance windows, and priority levels. Align these parameters with your internal Change Control processes to ensure seamless coordination during fault remediation.

5. Onboard monitoring and alert policies: After provisioning, enable the standard monitoring suite included with ResponsePLUS and customize alerts for high-priority assets. Validate integration with your existing ticketing and incident response workflows to ensure timely notifications and escalations.

6. Validate activation and readiness: Conduct a test run of the monitoring system, verify the creation of incidents, and review the escalation timeline. Confirm that Next Business Day replacement processes, depot services, and exchange options are configured correctly for your site locations.

7. Transition to steady-state operation: Move into routine operation with continuous monitoring, predictive health checks, and quarterly service reviews. Leverage the analytics and health metrics to inform capacity planning and firmware upgrade strategies.

Note: Because ResponsePLUS is a managed service with on-demand expertise, most onboarding and installation tasks are handled by Extreme Networks professionals. Your role centers on providing accurate asset information, defining expectations, and supporting a smooth transition to proactive, round-the-clock coverage.

Frequently asked questions

• What is Extreme Networks ExtremeWorks ResponsePLUS? ResponsePLUS is an Extended Service offering that provides 24 x 7 expert support, Next Business Day hardware replacement options, and depot/exchange services for electronic and physical parts. It is designed to minimize downtime and keep essential network services running smoothly over a 1-year term.
• What does 24 x 7 x Next Business Day mean? This means around-the-clock access to support, with hardware replacements or critical parts delivered and installed by the next business day after a fault is reported, subject to eligibility and service terms. The goal is rapid remediation to maintain network availability.
• Does ResponsePLUS include on-site engineering? The service includes depot and exchange options with 24 x 7 support. On-site visits may be available as an add-on or within the extended service framework, depending on the geographic region and the specific contract terms. Check your agreement for on-site coverage details.
• What parts are covered? Parts include both electronic and physical components necessary to maintain or restore device functionality under the service. Replacement parts are provided under the terms of the program to support rapid restoration of service levels.
• How do I get started with onboarding? Work with Extreme Networks to initiate onboarding. You’ll provide device inventory, topology, and access credentials. An onboarding plan will be created to configure monitoring, set escalation paths, and align service levels with your business continuity requirements.
• Can I renew after the 1-year term? Yes. ResponsePLUS is designed for renewal to maintain ongoing coverage. Renewal terms can be discussed to extend service levels, adjust coverage, and incorporate any technology changes in your network.