ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) On-site

Keep your Extreme Networks infrastructure operating at peak performance with ExtremeWorks Managed Services ResponsePLUS — Extended Service. This comprehensive 1-year on-site program is designed to deliver predictable total cost of ownership, proactive system maintenance, and rapid problem resolution. By combining on-site support with inclusive parts replacement, ResponsePLUS ensures your critical network assets stay up, secure, and reliable, letting you focus on your business without worrying about unexpected downtime.

• On-site support to minimize downtime: When issues arise, skilled engineers visit your location to diagnose, repair, and restore services quickly, keeping your mission-critical network assets online.
• Extended 1-year coverage: This Extended Service option extends the standard service window to provide a full 12 months of proactive care, updates, and responsive assistance for sustained performance.
• Parts replacement included: The plan incorporates parts replacement as part of the service, so you don’t incur separate hardware costs for fault resolution—reducing repair times and supporting faster recovery.
• Predictable total cost of ownership (TCO): A fixed, transparent annual investment helps IT budgeting, reducing the surprises that come with break/fix models and ensuring peace of mind over the service period.
• Comprehensive maintenance approach: From hardware integrity to software stewardship, ResponsePLUS adopts a holistic maintenance strategy to keep your network current, secure, and performing at its best.

Technical Details of ExtremeWorks Managed Services ResponsePLUS - Extended Service

• Service type: Managed Services with on-site delivery
• Coverage duration: 1 year
• On-site fulfillment: Included as the primary delivery method for rapid response and hands-on remediation
• Parts replacement: Included within the service scope to resolve faults and minimize downtime
• Proactive maintenance: Ongoing upkeep to preserve system performance and prevent recurring issues
• Cost model: Predictable annual pricing for easier budgeting and financial planning
• Target assets: Critical Extreme Networks devices and related components covered under the program as defined by the contract

How to install ExtremeWorks Managed Services ResponsePLUS - Extended Service

Getting started with ExtremeWorks ResponsePLUS is designed to be straightforward and vendor-supported. Activation and deployment are typically handled by Extreme Networks or an authorized partner, ensuring a smooth transition from purchase to live service without disrupting your operations. Below are the general steps you can expect when enabling the service for the hronsite-16501 configuration:

• Step 1 – Initiate activation: Contact your Extreme Networks account representative or partner to initiate the ResponsePLUS Extended Service for the designated assets under hronsite-16501. Provide your organization details and the scope of devices to be covered.
• Step 2 – Define service scope: Confirm the coverage boundaries, on-site visit windows, and any site-specific access requirements. This step ensures engineers arrive prepared with the right tools and parts.
• Step 3 – Asset inventory and documentation: Supply a current inventory of covered devices, serial numbers, and firmware versions as needed. A complete asset list helps tailor parts replacement and maintenance plans.
• Step 4 – Schedule kickoff: Arrange a kickoff event or virtual session with a certified Extreme Networks engineer to review network topology, critical devices, and service priorities.
• Step 5 – Enable service management: Activate the service management portal and monitoring integrations (if applicable) to enable proactive alerts, case creation, and status tracking for ongoing support.
• Step 6 – Begin proactive maintenance: The service enters a proactive maintenance phase, with scheduled site visits and planned updates designed to prevent issues before they affect operations.

Frequently asked questions

What is included with ExtremeWorks ResponsePLUS - Extended Service?

ResponsePLUS Extended Service provides on-site support for a full year, with parts replacement included, aimed at keeping your Extreme Networks infrastructure operating reliably. The program focuses on proactive maintenance, rapid issue resolution, and predictable budgeting, reducing downtime and minimizing operational disruption.

Is on-site support included in this service?

Yes. On-site support is a core component of the ResponsePLUS Extended Service, ensuring that qualified technicians visit your location to diagnose and remediate issues, replace parts when needed, and validate system performance.

How long does the coverage last?

The coverage for this extended service is 12 months from the activation date, providing a full year of proactive care, technical support, and parts replacement to sustain optimal network performance.

Does the service include parts replacement?

Yes. Parts replacement is included within the service scope, enabling fast fault resolution without separate hardware charges, which helps shorten downtime and maintain service levels.

Can this service cover multiple devices or locations?

ResponsePLUS Extended Service is typically defined by the contract and scope of coverage for designated assets managed under the Extreme Networks program. It may cover multiple devices and locations as specified during activation. Check your contract details to confirm exact coverage mappings.

How does this service improve total cost of ownership (TCO)?

By delivering a fixed annual cost, including on-site support and parts replacement, the service reduces unpredictable repair expenses and downtime. Proactive maintenance helps extend device lifecycles, lowers risk of large, unexpected outages, and simplifies budgeting for IT infrastructure expenses.

What should I prepare before activation?

Prepare a current asset inventory, serial numbers, and firmware versions for covered devices, site access instructions for on-site engineers, and preferred scheduling windows. Having this information ready expedites activation and ensures engineers can address priorities efficiently.

Who can benefit from ExtremeWorks ResponsePLUS - Extended Service?

Organizations relying on Extreme Networks infrastructure, where uptime, rapid issue resolution, and predictable costs are critical—such as data centers, enterprise campuses, service providers, and branch networks—will benefit from on-site coverage, parts replacement, and proactive maintenance offered by this service.

What makes ResponsePLUS different from standard support services?

ResponsePLUS Extended Service emphasizes on-site engagement, inclusive parts replacement, and a long-term (12-month) commitment designed to deliver consistent performance and budget predictability, rather than a limited or reactive support model.

How is the service delivered and tracked?

The service is delivered by Extreme Networks or authorized partners with on-site engineers, and progress is tracked through a service management framework or portal, including case management, maintenance schedules, and proactive monitoring where applicable.

Can I upgrade or extend the service period after it ends?

Yes. At the end of the 12-month term, you can discuss renewal options or upgrade paths with your Extreme Networks account team or partner to align with evolving network needs and maintenance strategies.

Is remote support included in addition to on-site visits?

While on-site support is the primary feature of this Extended Service, many configurations also leverage remote support channels to complement on-site visits. The availability of remote options depends on your service agreement and portal capabilities.

ExtremeWorks Managed Services ResponsePLUS — Extended Service delivers a dependable, all-in-one approach to maintaining critical network infrastructure. By combining on-site expertise, included parts replacement, and a predictable annual investment, customers gain a powerful tool for reducing downtime, extending device lifecycles, and ensuring performance across the network. The service is crafted to align with the needs of busy IT environments that require fast response times, clear budgeting, and proactive care for Extreme Networks devices and related components. With hronsite-16501 as the reference identifier, this program supports a structured, vendor-backed path to sustained network reliability and improved operational efficiency.