Description
Ensure the longevity and efficiency of your network infrastructure with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year. This comprehensive service package is designed to protect your investment while enhancing reliability and performance. With a focus on minimizing downtime and maximizing productivity, the ResponsePLUS service offers a range of features tailored to meet the unique needs of your business.
- On-Site Support: With dedicated on-site support, you can limit downtime to an absolute minimum. Our expert technicians are ready to assist you whenever you need them, ensuring that your operations run smoothly.
- Parts Replacement Service: The parts replacement service is a key feature that helps you handle any mishaps effectively. This ensures that your network remains up and running, even in the face of unexpected issues.
- 4-Hour Advance Parts Replacement: Enjoy the convenience of a 4-hour advance parts replacement service response time. This guarantees maximum efficiency and allows you to maintain uninterrupted service levels.
- Extended Service Duration: With a service duration of one year, you can count on continuous support and reliability. This extended service period provides peace of mind as you focus on your core business activities.
- Electronic Service Tracking: The electronic service sub-type makes it easier to categorize and track your concerns. This innovative approach tackles issues with maximum reliability and ensures that every problem is addressed promptly.
Technical Details
- Service Type: Managed Services
- Service Duration: 1 Year
- Response Time: 4 Hour - Advance Parts Replacement
- Service Location: On-Site
- Parts Included: Physical and Electronic
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process:
- Contact the Extreme Networks support team to schedule an on-site visit.
- Ensure that all necessary equipment and access are available for the technician.
- The technician will arrive on-site and assess your current network setup.
- They will implement the necessary services and ensure proper configuration.
- Finally, they will provide you with documentation and support contacts for future reference.
Frequently Asked Questions
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What is covered under the ExtremeWorks ResponsePLUS service?
The service includes on-site support, parts replacement, and electronic service tracking, ensuring comprehensive coverage for your network needs. -
How quickly can I expect service?
The 4-hour advance parts replacement service ensures that you receive prompt attention and minimal downtime. -
Is there a limit to the number of service calls I can make?
There is no limit to the number of service calls, as we aim to address any issues that may arise during your service period. -
Can I extend my service beyond one year?
Yes, service extensions can be arranged by contacting the Extreme Networks support team prior to the expiration of your current service. -
Do I need to have special equipment for this service?
No special equipment is required, but it is essential to have a reliable network setup for optimal service performance.
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