Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

Experience enterprise-grade reliability with Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an extended on-site service plan designed to keep your network infrastructure performing at peak levels. This 1-year engagement pairs proactive monitoring with rapid on-site support and dependable parts replacement, delivering a predictable total cost of ownership while minimizing downtime. Whether you manage campus networks, data centers, or distributed branches, ResponsePLUS is engineered to provide a seamless augmentation to your existing Extreme Networks deployment, delivering fast response, skilled engineering, and clear accountability for maintenance outcomes.

• Comprehensive coverage that aligns with your enterprise needs. ResponsePLUS Extended Service offers on-site support, rapid parts replacement, and a structured maintenance approach designed to reduce risk and keep critical services online. This plan covers physical hardware, electronic components, and essential field services, ensuring that your network gear receives timely attention from qualified Extreme Networks engineers. By combining expert on-site visits with guaranteed parts availability, you can anticipate a stable maintenance experience with fewer surprises and more predictable budgeting.
• Rapid on-site response and reliable parts exchange. When issues arise, the service emphasizes on-site attendance and fast parts exchange to minimize downtime and expedite restoration. The on-site engineering visits are supported by a robust parts pipeline, so components that fail or degrade are replaced promptly, helping to preserve network service levels. This approach translates into faster MTTR (mean time to repair) and a more resilient network posture across your critical sites.
• Predictable total cost of ownership for long-term planning. With a fixed 1-year term, ResponsePLUS Extended Service provides budgeting simplicity and removes unexpected repair costs from your annual operating expenses. Customers benefit from a transparent service structure that covers labor, travel, on-site visits, and the exchange of parts, reducing the financial complexity that often accompanies hardware maintenance and warranty gaps in growing environments.
• Proactive maintenance and verified performance outcomes. Beyond reactive repairs, the service embodies proactive health checks, routine maintenance tasks, and coordination to keep Extreme Networks devices operating at optimal efficiency. Proactive monitoring, firmware/service updates where applicable, and documented service events give your IT teams confidence that the network is being cared for on a regular basis, not only after a fault is detected.
• Ideal for mission-critical environments and distributed networks. Enterprises with high-availability requirements—data centers, campus backbones, and multi-site deployments—benefit from the on-site focus and dependable parts strategy of ResponsePLUS. By ensuring timely maintenance and swift on-site support, this extended service helps protect uptime, support business continuity, and sustain high-performance networking across locations with varying connectivity profiles.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

• SKU: hronsite-16535
• Service type: ExtremeWorks Managed Services - ResponsePLUS - Extended Service - On-site - Exchange - Parts
• Duration: 1 Year
• Coverage: On-site service, parts replacement, physical and electronic maintenance
• Support scope: On-site engineering visits, hardware parts exchange, and coordination of maintenance activities
• Geographic applicability: Regional coverage with on-site response variations by location; terms apply per service contract

how to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

activating ResponsePLUS Extended Service is straightforward and designed to minimize administrative overhead while delivering rapid access to expert support. Follow these practical steps to onboard and activate the service for your Extreme Networks environment:

• Assess eligibility and prepare site details. Confirm that your Extreme Networks hardware and software stack fall within the scope of ExtremeWorks Managed Services and gather key information such as device models, serial numbers, and site locations where on-site support will be required. Having a current asset inventory and a primary contact list will expedite the onboarding process.
• Identify primary contacts and escalation paths. Define the technical owner, maintenance coordinator, and escalation contacts who will interact with Extreme Networks during service events. Clear communication channels help ensure swift dispatch, accurate issue tracking, and effective coordination for on-site visits and parts exchanges.
• Initiate the service enrollment with Extreme Networks. Reach out to the Extreme Networks services team or your authorized channel partner to initiate the ResponsePLUS Extended Service enrollment. Provide the SKU hronsite-16535 and confirm the 1-year term, coverage area, and desired on-site response windows. The enrollment process formalizes the service agreement and activates the incident routing and escalation framework.
• Provide asset and location data to enable proactive planning. Submit detailed device inventories, network topology summaries, critical path components, and any ongoing maintenance issues. This information supports proactive readiness, parts stocking, and scheduling for the first on-site maintenance window.
• Schedule onboarding activities and establish service windows. Coordinate with the Extreme Networks team to set initial on-site visit dates, preventive maintenance activities, and any required software or firmware checks. Define service windows that minimize business disruption while ensuring rapid escalation if critical faults are detected.
• Enable monitoring and access controls for proactive care. Ensure appropriate remote access privileges and monitoring integrations are configured so the engineering team can monitor device health, receive alerts, and coordinate field activities swiftly when on-site intervention is needed.

Frequently asked questions

• Q: What is included in the ResponsePLUS Extended Service?

  A: The service provides on-site support for Extreme Networks devices, parts replacement, and physical/electronic maintenance for a 1-year term. It emphasizes proactive care, rapid on-site responses, and a predictable pricing model to simplify budgeting and ensure network reliability.

• Q: How does on-site coverage work?

  A: When a fault or maintenance need arises, a qualified Extreme Networks engineer attends on-site to diagnose, repair, or replace defective hardware components as part of the service terms. The program also coordinates parts availability to minimize downtime and ensure equipment is restored to service quickly.

• Q: How long does the service last and can I renew?

  A: The service is provided for a 12-month term from activation. After expiration, you may pursue renewal or transition to a different Extreme Networks support offering, depending on your network needs and available programs.

• Q: Does ResponsePLUS cover software updates or only hardware?

  A: The primary focus of ResponsePLUS is on-site hardware maintenance, parts replacement, and physical/electronic upkeep. Depending on the contract details, it may coordinate firmware updates or software maintenance as part of the maintenance plan, but this is subject to the specific terms of the service agreement.

• Q: How do I get started with onboarding?

  A: Start by confirming eligibility with Extreme Networks, gather device and location data, and contact the Extreme Networks services team to initiate enrollment using the SKU hronsite-16535. Upon enrollment, you will receive onboarding instructions, establish service windows, and set up escalation contacts for streamlined support.

• Q: Can ResponsePLUS be used across multiple sites?

  A: Yes. The Extended Service is designed to support on-site coverage across multiple sites within the geographic region defined in the service contract. Regional variations may apply to response times and field availability; consult your account manager for precise terms in your location.