Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, 1 Year (On-site)

Experience uninterrupted network performance with Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service for 1 year. This on-site service program is designed to keep critical Extreme Networks infrastructure operating at peak efficiency by delivering rapid, reliable support, proactive maintenance, and comprehensive parts replacement. With ResponsePLUS, you gain access to expert Extreme Networks engineers who can diagnose, troubleshoot, and resolve issues quickly, minimizing downtime and keeping your business running smoothly. The extended service package combines on-site response, parts replacement (physical and electronic), and a streamlined escalation path to ensure your network devices stay current and healthy across your enterprise.

• On-site expert support: Rapid on-site assistance from certified Extreme Networks technicians to diagnose and resolve issues at your location, reducing downtime and accelerating recovery for mission-critical networks.
• Comprehensive coverage: Includes on-site service, hardware exchange, and parts replacement (both physical components and electronic parts) to restore service swiftly and accurately.
• 1-year extended protection: A full year of extended service coverage, providing predictable budgeting and ongoing support for your Extreme Networks deployments.
• Parts replacement included: Replacement of failed or degraded parts as part of the service to ensure your networking gear operates as designed and meets performance expectations.
• Enterprise-focused reliability: Tailored for enterprise environments that demand high availability, tight SLAs, and dedicated engineering resources to support core network infrastructure.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service hronsite-16540

• SKU: hronsite-16540
• Service Type: ExtremeWorks Managed Services ResponsePLUS (Extended Service)
• Coverage: On-site support, Exchange, Parts Replacement (Physical and Electronic)
• Duration: 1 Year
• Includes: Parts Replacement to resolve problems and maintain device functionality

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a service contract rather than a software or hardware installation. Activation and onboarding are designed to be straightforward for busy IT teams:

• Step 1 — Activate the contract: Purchase and activate the Extended Service contract (hronsite-16540) through your Extreme Networks account or authorized reseller. Confirm the service start date and coverage details.
• Step 2 — Gather device details: Compile the model names, serial numbers, and locations of the Extreme Networks devices covered under the agreement to streamline on-site visits.
• Step 3 — Schedule the initial on-site visit: Coordinate with Extreme Networks to arrange your first on-site response window, aligning with maintenance windows and critical business hours as needed.
• Step 4 — Prepare on-site access: Ensure technicians have access to the equipment cabinet, power sources, and any required network rooms or cages for efficient service delivery.
• Step 5 — Confirm service delivery: After the on-site visit, review the resolution, replacement parts used, and any follow-up steps, including future maintenance or additional visits if required.

Frequently asked questions

• What does ResponsePLUS Extended Service include? It provides on-site support from Extreme Networks engineers, hardware exchanges, and parts replacement (physical and electronic) for a full 1-year period to keep your Extreme Networks infrastructure running smoothly.
• Who is eligible for this service? This service is designed for organizations using Extreme Networks devices that require guaranteed on-site support, rapid part replacement, and extended coverage across the network estate. Eligibility and activation are confirmed at purchase.
• How quickly can I expect on-site support? Response times are scheduled with Extreme Networks at contract activation. On-site visits are arranged to minimize downtime and align with your operational needs.
• What types of parts are covered? The program includes replacement of both physical hardware components and electronic parts necessary to restore functionality and performance of covered devices.
• Can this be extended beyond 1 year? Extensions or renewal options may be available through Extreme Networks or authorized partners. Discuss renewal timelines and terms during or prior to contract expiration.
• Does ResponsePLUS include proactive monitoring or remote support? The Extended Service focuses on on-site support and parts replacement. Remote or proactive monitoring may be offered as an additional service or optional add-on, depending on your agreement.