Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service designed to enhance the reliability and performance of your network infrastructure. This extended service offers a proactive management approach, ensuring your network operates efficiently 24/7. With a team of expert engineers and advanced monitoring tools, you can focus on your core business while leaving the complexities of network management to us. Here’s what this vital service can do for you:
- Proactive Remote Network Monitoring: Our continuous network oversight allows for early detection of potential issues, tackling them before they can disrupt your business operations.
- Comprehensive Incident and Problem Management: With expert assistance readily available, our dedicated Network Operations Center (NOC) engineers ensure quick recovery from any network-related problems.
- Onsite Technical Support: Should hardware issues arise, our service includes on-site labor and parts replacement, significantly reducing downtime and preserving productivity.
- Operational Software Updates and Upgrades: Regularly scheduled updates enhance your software's performance while ensuring it remains secure and compatible with your existing systems.
- Exclusive Access to Managed Services Gateway: Gain real-time insights into your network's health and performance, empowering you to make informed decisions and simplify management.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Service Coverage: Includes remote monitoring, incident management, onsite support, operational software updates and advanced parts replacement
- Availability: 24/7 support from NOC
- Response Time for Parts Replacement: Next Business Day
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process that begins by reaching out to your designated account manager. Follow these steps to get started:
- Contact your assigned managed services account manager to discuss your specific needs and activate the service.
- Provide the necessary network information and access permissions required for monitoring purposes.
- Set up a schedule for regular review sessions to assess network performance and service requirements.
- Utilize the Managed Services Gateway to gain real-time access to your network's health and configuration.
Frequently Asked Questions
- What is the response time for issue resolution? - The service guarantees a Next Business Day response for parts replacement and immediate assistance for other inquiries through the NOC.
- Can I customize the service based on my business needs? - Yes, the service can be tailored to fit your specific network requirements, ensuring the support you receive is perfectly aligned with your needs.
- Is on-site support available during weekends and holidays? - Absolutely, our 24/7 NOC support is equipped to provide assistance at any time, including weekends and holidays.
- What types of issues can be reported to the NOC? - You can report all network-related problems or inquire about product-related questions to the NOC for expert assistance.
- How are operational software updates managed? - Updates are systematically managed through the service to ensure your software is continuously up-to-date and operating at peak performance.
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